Admin Guide

What is Matter?

Welcome to Matter! 💜 Matter is a Slack or Teams based app that offers your team an effective bottoms-up approach to workplace recognition and company culture. With Matter, everyone on your team can participate by sending kudos, engaging with Feedback Friday, and sharing skill-based feedback with teammates.

Matter empowers teams of all kinds to celebrate daily wins and embrace a growth mindset, all in a fun and easy way. Through the power of feedback, teams that use Matter regularly see an increase in employee engagement and a decrease in employee turnover.

What You Can Do With Matter

🎉 Feedback Friday: Dedicate a day where your team is encouraged to give the gift of feedback and share recognition (kudos).

👏 Kudos: Choose from 9 templates or create your own custom kudos to share company values, inside jokes, and much more.

Ⓜ️ Rewards: Supercharge Feedback Friday with Rewards! — Add Matter coins to kudos and feedback to show extra appreciation. Redeem coins for gift cards, company rewards, charitable donations, and more through our Rewards Store.

📈 Analytics: Analytics gives you recent recognition activity and trends, allowing greater visibility and insights specific to your team.

✏️ Feedback Surveys: Discover blind spots and superpowers with skill-based prompts that turn into actionable and constructive feedback.

🤝 Continuous Feedback: Choose the skills you want to work on. Select the cadence (weekly, monthly, quarterly). Pick who to hear from regularly.

Benefits of Matter

Builds Company Culture Together: With our bottoms-up approach, every team member can share recognition and feedback, create custom kudos, and grow regularly on professional and soft skills. In which team members can see their direct impact on the company culture.

Makes Feedback + Recognition a Habit: MatterBot onboards everyone and guides them through Feedback Friday and giving kudos/feedback — making feedback a fun and frequent habit. Rewards allows teammates to add Matter coins to Kudos and Feedback, truly making "feedback a gift".

Reduces Employee Turnover: According to a conservative estimate by the Bureau of Labor Statistics, average employee replacement costs are $13,996 per employee. Gallup research shows that employees who don’t feel recognized are 2x as likely to quit their job within a year. According to SHRM, 62% of employees are not happy with the recognition they already receive. With Admin Analytics, teams can identify this churn before it happens and save on their bottom line.

Increases Employee Engagement: We all want to work somewhere we feel recognized and appreciated. Beyond that, we feel truly engaged with our work when we continue learning and developing skills. Coupling kudos and skill-based feedback enriches your employee’s day-to-day experience and encourages growth throughout the team.

Increased Leadership Visibility: Apart from encouraging remote teams to interact in a positive way, Feedback Friday and kudos/feedback bring public visibility into what others are working on — both from a management-level and team-level.

Hear what teams are saying about Matter

"At a recent team event, 70% of the team mentioned Matter as the one thing we need to keep using for our company culture."
Victor Neumann
CEO and Co-Founder | Customer Story
“Kudos are a big part of our company culture and daily practice because it helps us reinforce the ideal company behaviors. This helps us ensure that we have the right people here and support them to do their best.”
María José Franco
María José Franco
People Director | Customer Story
“I was astonished at first because I was used to feedback tools being very unemotional and static. That’s why I love Matter, because it provides necessary structure for an organization while allowing feedback to be enjoyable and personable."
Dominik Bernhart
Chief Happiness Officer | Customer Story
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Voted Product Hunt's social impact product of the year

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Free 30-Day Trial

Access to all Pro features.
No credit card required.

Pro

$3
USD
per user/month
Annual billing = $3/user/month

Monthly billing = $4/user/month
Try For Free!
Pro includes:
  • Weekly team Feedback Friday
  • Kudos cards (9 templates)
  • Custom kudos (e.g., company values)
  • Global gift card + donation rewards
    Cost = Reward Amount + 2.9% Transaction Fee + $0.30 Base Fee
  • Custom rewards (e.g., company swag)
  • Admin analytics
  • Skill-based feedback surveys
  • Recurring continuous feedback
  • Automated birthdays + work anniversaries celebrations
  • Priority support via Email & Intercom
  • Multi-channel support (e.g., timezones)
  • Single sign-on (SSO) Support

Enterprise

Contact Us
Ideal for companies of 500+ members
Schedule a Time
Everything in Business, plus:
  • Professionally designed company values custom Kudos
  • Advanced analytics report (kudos, feedback, rewards, etc.)
  • Personalized rollout plan (setup + onboarding) with live trainings
  • Standard first response time (average 1hr on Mon-Fri)
  • Slack Connect channel with your dedicated Matter support rep
  • Eligibility for legal and security requests

Educational institution, non-profit, or early stage company?

Eligible teams can get up to an additional 20% discount.

Improving culture at companies you know
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Improving culture at companies you know
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Getting Started With Matter

1. Add Matter to your Slack workspace or Microsoft Teams workspace and create your Matter channel(s)

2. Send your first kudos

3. Create custom kudos to reflect your company’s values or inside jokes

4. Confirm Feedback Friday settings meet your team’s needs, adjust if needed

5. Share Member Onboarding Training Guide with your teammates

6. Introduce Skill-based Feedback Surveys (Optional)

7. After your first Feedback Friday, view Admin Analytics to track employee engagement

If you have any other questions, or just want to say hello, please contact us at hello@matterapp.com 💜

Additional Resources

Member Onboarding: Help your teammates get the most value out of Matter with this onboarding guide.

Demo Video: See how you can create a feedback-focused culture with Feedback Friday, kudos, skill-based feedback surveys, and more.

Training: Feedback Friday: Everything you need to do to have a successful Feedback Friday with your team. Including Feedback Friday & settings, kudos, and custom Kudos.

Training: Skill-based Feedback Surveys: See how to use skill-based feedback surveys and set up continuous feedback to help your team embrace a growth mindset.

Training: Admin Analytics: See how you can get insights and trends about your team culture from Feedback Friday and kudos activity.

Training: Channel Member: See how to recognize teammates with Feedback Friday and kudos, and grow professionally with skill-based feedback surveys.

Help Center: Advice and answers from the Matter Team.