According to the Oxford University Press, listening means to “take notice of and act on what someone says.” While hearing refers to “the faculty of perceiving sounds.” Spot the difference? Listening to your teammates requires engagement. You’re not only absorbing the information, but you’re proactively finding ways to support them.
Reflect on how to show team support
Learning how to show team support by listening is fundamental in developing and honing your communication skills. Start by simply taking a moment to reflect.
How would you describe a good listener?
Exercises to help you show team support
Now, it's time to put your reflection into action. Finding opportunities to implement your communication skills can allow you to show team support by listening.
- Walkthrough solutions with your team member if they're open to a brainstorming session. Put your heads together and write 3 ideas to help them approach their problem.
- Refer your team to other helpful resources or people. Utilize your network and consider: “I know someone that can help you. Would you like me to connect you two?”
- Continue to do informal check-ins with your team. A simple email or message like, “I’m here if you need any support. I’m happy to do another follow-up” makes a big difference.
Additional resources to help you show team support
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