Matter is an easy-to-use and effective bottoms-up approach to workplace recognition and company culture. Research shows (Gallup) employees who don’t feel recognized are 2x as likely to quit their job within a year. Also, according to SHRM, 62% of employees are not happy with the recognition they already receive.
As a result, the goal of Matter is to help empower teams to celebrate their wins while decreasing employee turnover and increasing employee engagement, all in a fun and easy way.
MatterBot is here to help! MatterBot will send an introduction message to anyone added to your Matter channel in Slack, explaining Feedback Friday and its purpose, and giving some tips to get started. In addition, MatterBot will send admins a welcome message template that's easy to share out to any Slack channel. Team members will also receive a training video showing them how to use Feedback Friday, kudos, skill-based feedback surveys, and more.
Feedback Friday is automatically enabled when you add Matter to your Slack workspace. All Feedback Friday components can be customized by a Workspace Creator in the Workspace Settings. This can be accessed under the 'Helpful Links' section of our Slack App Home, or by logging into the web app.
While MatterBot can nudge members of your team to share their praise and feedback throughout Feedback Friday, we also suggest incorporating Matter into your internal team processes! For more tips on how to onboard Matter to your team, schedule an onboarding call with us - see here!
Constructive skill-based feedback is a way for peers to provide direct, actionable feedback to help their colleagues grow in their role. Selecting a skill when giving this kind of feedback keeps it constructive, rather than critical. And constructive feedback will always remain private, sent as a Slack DM to the recipient to review.
You can use Matter in multiple Slack channels. For example, teams that are separated by time zone or job functions (e.g., engineer, design) will be able to have their own Feedback Fridays.
Yes! Admins can now view team Analytics from their Web App dashboard. This includes team engagement, top participants, usage over time, and more.
Owner: All Admin permissions + ability to delete Matter channel
Admin: Full access to all Channel Settings, Billing, and Analytics
Member: Access based on whether they're currently in Matter channel
Matter will always be free to try. Should you choose to upgrade to our Pro Plan after your free trial, we charge based on the amount of channel members, with a yearly subscription discount. View pricing details here. It's our goal to make feedback affordable and accessible for all teams, so if pricing is an issue, please contact us here.
The free trial lasts 30 days and does not require a credit card to start. During the free trial, teams get unlimited access to all Matter features - listed here.
When your free 30-day trial ends, all features will be locked and team members won’t be able to experience Feedback Friday, send kudos or feedback, etc.
At any time during the free trial, you can add in your payment information to upgrade to Pro and keep using Matter past the 30 days. If a free trial ends, you can still add your payment information and retain your team's information (kudos, feedback, etc.) saved inside the Matter Slack channel and web app.
At the end of the free 30-day trial, all features of your Matter Slack channel and web app will be locked. For example, team members will not be able to give or receive Kudos and Feedback Friday will not occur.
In order to unlock the channel and web app, a payment method will need to be added. Channel Owner + Admins can add a payment method in the web app: Channel Settings > Billing.
Matter is consistently reviewing and updating our privacy practices to ensure your team's data stays safe. For more information on our policies - see here.