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According to Forbes, when an individual sends incongruent verbal and nonverbal messages, the receiver is likely to “believe the predominant nonverbal message over the verbal one." People can pick up when your body language and words don’t align. Your facial expressions say much more than your actual words. Especially when it comes to providing great employee and customer journeys, facial expressions matter the most.
Learning how to use positive facial expressions is fundamental in developing and honing your communication skills. Start by simply taking a moment to reflect.
Do you believe your facial expressions speak louder than your words?
Now, it's time to put your reflection into action. Finding opportunities to implement your communication skills can allow you to use positive facial expressions.