At Matter, we’re passionate about helping the world’s best teams and companies build amazing cultures.
As our Operations team member, you’ll be the backbone of our customer-facing operations — owning support, customer success, QA, and key growth initiatives that keep Matter running smoothly and scaling efficiently.
This is a pivotal role that combines relationship building, deep SaaS product knowledge, and the opportunity to shape the future of a world-class product at a fast-growing, profitable company.
We’re a remote-first team working EST or CST hours.
Why this role matters
Matter is at an exciting stage of growth, and we’re doubling down on delivering a world-class experience across every customer touchpoint. As our first dedicated Ops hire, you’ll have the opportunity to:
- Elevate the customer experience across support, success, and training.
- Ensure our product is consistently high quality through end-to-end QA.
- Strengthen the operational systems that fuel growth (SEO, reviews, listings, etc.).
- Build repeatable processes as we scale into our next stage of growth.
Your work will make a measurable impact on customer satisfaction, product quality, and revenue expansion.
How you’ll contribute
Customer Support (25%)
- Handle inbound email and live chat inquiries.
- Update and scale Help Center resources.
- Create short product training videos and product announcements.
Customer Success (25%)
- Support success plans, QBRs, and follow-up tasks.
- Assist with team trainings and customer walkthroughs.
- Collect customer stories and testimonials.
Quality Assurance (40%)
- Own end-to-end QA for product releases.
- Log issues, verify fixes, and refine QA processes.
- Collaborate with Product and Engineering to ensure quality.
Growth Operations (10%)
- Support SEO processes and manage 3rd-party reviews.
- Maintain Matter’s directories and marketplace listings.
- Assist with light marketing, partnerships, and content ops.
A little about you
- 2+ years of experience in a professional role.
- Preferably have experience in customer support, success, operations, or similar.
- Comfortable doing QA regularly — even long-term — and enjoy improving processes.
- Exceptionally organized, detail-oriented, and process-driven.
- Excellent written and verbal communication skills.
- Collaborative, coachable, and eager to learn in a fast-paced, remote-first environment.
- Motivated by helping customers succeed and improving product quality.
- Comfortable working EST or CST business hours.
What we offer
- Annual salary range: $55,000–$80,000 USD
- Our compensation package recognizes the value of the work you do and the impact you’ll have.
- Total compensation may vary based on location, market conditions, and individual qualifications assessed during the interview process.
Additional perks
- Remote-first flexibility with a collaborative, high-trust team.
- Significant professional growth opportunities — especially as you help define and scale Matter’s Ops function.
Apply for Operations Role
