Pricing

The free trial is 30 days and does not require a credit card to start. During the free trial, teams get unlimited access to all Matter products and features listed above.

If a payment method has not been added, then all features of your Matter Slack channel and Web App workspace will be locked. For example, team members will not be able to give or receive kudos. In order to unlock the channel and workspace, a payment method will need to be added to the workspace.

Matter bills on a tiered pricing system, based on the active number of channel members in your Matter Slack channel.

When using Matter with multiple channels in your Slack workspace, each channel will be billed as a separate account. If members of your team are in multiple Matter channels, they will be counted separately for each channel when billing.

We only charge for Slack members that are in a Matter-connected Slack channel. For example, if your Slack workspace has 100 members, but only 20 are in your Matter channel, you would be billed for 20 channel members.

Adding or removing members in your Matter channel will not affect your billing statements unless the change in member count moves your team to a different billing tier.

If your team moves down a tier when removing members, the cost difference will be used as a discount towards your next billing cycle.

Or if your team moves up a tier when adding members, you will be charged a prorated amount to meet the cost difference for the remainder of your billing cycle. Your next billing cycle will reflect your new pricing tier.

To cancel your Matter subscription, please contact our support team at billing@matterapp.com.