The free trial is 30 days. It does not require a credit card to start. During the free trial teams get access to all Matter Pro features.
If a payment method has not been added, then all Pro features of your Matter Slack channel and Web App workspace will be locked. For example, team members will not be able to give or receive kudos. In order to unlock the channel and workspace, a payment method will need to be added.
Pricing is based on a per-channel user basis (i.e., who is in the channel). Billing plan options are monthly or annual.
Each channel is billed as a separate account. If team members are in multiple Matter channels, they will be counted separately for each channel.
We only charge for team members that are in a Matter-connected Slack/Teams channel, not the entire workspace. For example, if your workspace has 100 members, but only 20 are in your Matter channel, you would be billed for 20 channel members.
Billing plans are pro-rated daily based on the number of channel users. The invoice amount will be automatically adjusted and charged at the end of the billing cycle to the payment method on file. In other words, you'll only pay based on the number of channel users and how long they are in the Matter-connected Slack/Teams channel.
Gift Cards + Charitable Donations
Each time an Admin approves a teammate's Rewards request, the company credit card on file will be charged for the Reward.
The cost of the reward is the nominal gift card / charitable donation amount, plus an 8% transaction fee and a $0.30 base fee to cover automatic delivery fees.
So for example, a $10 Amazon Gift Card will roughly cost $11.12
There is no cost associated with custom rewards because teams/companies are responsible for their own delivery of the reward.
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"At a recent team event, 70% of the team mentioned Matter as the one thing we need to keep using for our company culture."
“Kudos are a big part of our company culture and daily practice because it helps us reinforce the ideal company behaviors. This helps us ensure that we have the right people here and support them to do their best.”
“I was astonished at first because I was used to feedback tools being very unemotional and static. That’s why I love Matter, because it provides necessary structure for an organization while allowing feedback to be enjoyable and personable."