The free trial is 30 days. It does not require a credit card to start. During the free trial teams get access to all Matter Pro features.
If a payment method has not been added, then all Pro features of your Matter Slack channel and Web App workspace will be locked. For example, team members will not be able to give kudos or feedback. In order to unlock the channel and workspace, a payment method will need to be added.
Pricing is based on a per-channel user basis (i.e., who is in the channel). Billing plan options are monthly or annual.
Each channel is billed as a separate account. If team members are in multiple Matter channels, they will be counted separately for each channel.
We only charge for team members that are in a Matter-connected Slack/Teams channel, not the entire workspace. For example, if your workspace has 100 members, but only 20 are in your Matter channel, you would be billed for 20 channel members.
Billing plans are pro-rated daily based on the number of channel users. The invoice amount will be automatically adjusted and charged at the end of the billing cycle to the payment method on file.
In other words, you'll only pay based on the number of channel users and how long they are in the Matter-connected Slack/Teams channel.
Gift Cards + Charitable Donations
Each time an Admin approves a teammate's Rewards request, the company credit card on file will be charged for the Reward. In other words, coins are not prepaid for.
The cost of the reward is the face value of the gift card or charitable donation, plus a 3% transaction fee to cover automatic delivery fees.
So for example, a $10 Amazon Gift Card will cost $10.30
There is no cost associated with custom rewards because teams/companies are responsible for their own delivery of the reward.
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"Our company’s culture & morale changed overnight! In under 2 months, we’ve had over 2,000 kudos sent and 80%+ engagement across all employees. Matter has motivated people to participate like no other software we have ever used."
“Kudos are a big part of our company culture and daily practice because it reinforces our company values. This helps us have the right people here and support them to do their best.”
"Feedback Friday is big for us. It helped us kickstart kudos. 90% of our employees feel comfortable giving and receiving feedback, and 72% feel comfortable with recognition now."