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Improving culture at companies you know
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Improving culture at companies you know
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Frequently asked questions

What if I have multiple teams?

You can use Matter in multiple Slack channels. For example, teams that are separated by time zone or job functions (e.g., engineer, design) will be able to have their own Feedback Fridays.

Do I need Slack to use Matter?

Currently, Matter must be connected to a Slack workspace to use. If you'd like to join our Matter for Microsoft Teams waitlist - see here.

Does Matter offer workspace analytics for admins?

Yes! Admins can now view team Analytics from their Web App dashboard. This includes team engagement, top participants, usage over time, and more.

How does pricing work?

Matter will always be free to try. Should you choose to upgrade to our Pro Plan after your free trial, we charge based on the amount of channel members, with a yearly subscription discount. View pricing details here. It's our goal to make feedback affordable and accessible for all teams, so if pricing is an issue, please contact us here.

How does the free trial work?

The free trial lasts 30 days and does not require a credit card to start. During the free trial, teams get unlimited access to all Matter features - listed here.

When your free 30-day trial ends, all features will be locked and team members won’t be able to experience Feedback Friday, send kudos or feedback, etc.

At any time during the free trial, you can add in your payment information to upgrade to Pro and keep using Matter past the 30 days. If a free trial ends, you can still add your payment information and retain your team's information (kudos, feedback, etc.) saved inside the Matter Slack channel and web app.

What happens when the free trial is over?

At the end of the free 30-day trial, all features of your Matter Slack channel and web app will be locked. For example, team members will not be able to give or receive kudos and Feedback Friday will not occur.

In order to unlock the channel and web app, a payment method will need to be added. Channel Owner + Admins can add a payment method in the web app: Channel Settings > Billing.

Do you have customer support?

We do! If needed, please visit our help article section, or contact our customer support team here.

How does Matter keep my team's data private/safe?

Matter is consistently reviewing and updating our privacy practices to ensure your team's data stays safe. For more information on our policies - see here.

Support at every step

Personalized demo

A complete walkthrough of Matter! We’ll show you how it works and answer any questions you may have.

Onboarding resources

Step-by-step videos that’ll show you how to get your team onboard and get the most benefit from Matter!

Rapid email support

Have questions? Something not working? Email the Matter team and get a prompt response. We’re here to help!

Hear what teams are saying about Matter

"At a recent team event, 70% of the team mentioned Matter as the one thing we need to keep using for our company culture."
Victor Neumann
CEO and Co-Founder | Customer Story
“Kudos are a big part of our company culture and daily practice because it helps us reinforce the ideal company behaviors. This helps us ensure that we have the right people here and support them to do their best.”
María José Franco
María José Franco
People Director | Customer Story
“I was astonished at first because I was used to feedback tools being very unemotional and static. That’s why I love Matter, because it provides necessary structure for an organization while allowing feedback to be enjoyable and personable."
Dominik Bernhart
Chief Happiness Officer | Customer Story

Trusted by companies of all shapes and sizes

“The setup was extremely easy. It had good UX and interface – people knew how to intuitively use it. The channel got popular in the first two weeks.”
Mathis Bogen
Head of Internal Communications
“People can get so busy with their work, that they become unaware of all the good things happening across the company. Matter allows us to see what others are accomplishing and gives us a platform to congratulate each other for wins big and small."
Gabriela Ruiz
Head of People
"Matter has allowed our company to set up for long-term success by providing a tool to invest in our amazing employees.”
Joshua Eidelman
Co-Founder and CEO
“It’s a complete feedback tool. Matter not only allows us to give feedback or kudos to someone and spotlight their hard work, but also allows us to give constructive feedback in a way that helps teammates improve their skills over the long term.”
Lucas Veyrines
Human Resources Officer
"Ever since we started to use Matter for feedback thursdays we have been able to develop an amazing feedback culture. Positive feedback is so powerful if you can nurture everyone to give it."
Joris Janssen
"Added from @MatterApp to Slack. Team of 17. At first, people said they didn't really need it. Wrong. Within two weeks everyone was sending Kudos."
Paul Kester
“Matter gives us the opportunity to share feedback with our direct teammates and across all departments, which is very valuable since we are all working remotely."
Citlalli Amador
Human Resources BP
“Using @MatterApp to get a baseline of feedback from other leaders and peers. Massively helpful for seeing your blind spots.”
Chris Johnson

Boost remote work culture

Verified Reviewer - Professional Coach
"Great integration with Slack - my favorite aspect are the kudos messages of encouragement - it really boosts everyone's mood amid working remotely due to the COVID situation in Australia."
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Bring out the best in your team with Matter

  • Free To Try
  • Easy Setup
  • No Credit Card Required