A complete walkthrough of Matter! We’ll show you how it works and answer any questions you may have.
Step-by-step videos that’ll show you how to get your team onboard and get the most benefit from Matter!
Have questions? Something not working? Email the Matter team and get a prompt response. We’re here to help!
Matter is an easy-to-use and effective bottoms-up approach to workplace recognition and company culture. Research shows (Gallup) employees who don’t feel recognized are 2x as likely to quit their job within a year. Also, according to SHRM, 62% of employees are not happy with the recognition they already receive.
As a result, the goal of Matter is to help empower teams to celebrate their wins while decreasing employee turnover and increasing employee engagement, all in a fun and easy way.
Yes! Upon setting up your Matter workspace, only select who you want to be in your 'test' channel. Try us out, then choose to add the rest of your team to that channel, or choose a new one!
Every Feedback Friday, MatterBot will send messages throughout the day (kickoff, mid-day participation, 15-min last call, recap) to the Matter Slack channel. Messages are to encourage channel members to participate in sending kudos and constructive feedback. The day ends with a weekly recap highlighting your team's feedback efforts!
Watch a short demo video or schedule a free demo call - see here!
Kudos are virtual cards used to highlight team wins, awesome teammates, or a job well done! You can send kudos easily to your peers, with an option to create your own custom kudos. Common custom kudos include company values, inside jokes, and more!
You can use Matter in multiple Slack channels. For example, teams that are separated by time zone or job functions (e.g., engineer, design) will be able to have their own Feedback Fridays.
Currently, Matter must be connected to a Slack workspace to use. If you'd like to join our Matter for Microsoft Teams waitlist - see here.
Yes! Admins can now view team Analytics from their Web App dashboard. This includes team engagement, top participants, usage over time, and more.
Matter will always be free to try. Should you choose to upgrade to our Pro Plan after your free trial, we charge based on the amount of channel members, with a yearly subscription discount. View pricing details here. It's our goal to make feedback affordable and accessible for all teams, so if pricing is an issue, please contact us here.
The free trial lasts 30 days and does not require a credit card to start. During the free trial, teams get unlimited access to all Matter features - listed here.
When your free 30-day trial ends, all features will be locked and team members won’t be able to experience Feedback Friday, send kudos or feedback, etc.
At any time during the free trial, you can add in your payment information to upgrade to Pro and keep using Matter past the 30 days. If a free trial ends, you can still add your payment information and retain your team's information (kudos, feedback, etc.) saved inside the Matter Slack channel and web app.
At the end of the free 30-day trial, all features of your Matter Slack channel and web app will be locked. For example, team members will not be able to give or receive kudos and Feedback Friday will not occur.
In order to unlock the channel and web app, a payment method will need to be added. Channel Owner + Admins can add a payment method in the web app: Channel Settings > Billing.
We do! If needed, please visit our help article section, or contact our customer support team here.
Matter is consistently reviewing and updating our privacy practices to ensure your team's data stays safe. For more information on our policies - see here.
