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Improving culture at companies you know
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Improving culture at companies you know
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Frequently asked questions

What if I have multiple teams?

You can use Matter in multiple Slack channels. For example, teams that are separated by time zone or job functions (e.g., engineer, design) will be able to have their own Feedback Fridays.

Do I need Slack to use Matter?

Currently, Matter must be connected to a Slack workspace to use. If you'd like to join our Matter for Microsoft Teams waitlist - see here.

Does Matter offer workspace analytics for admins?

Yes! Admins can now view team Analytics from their Web App dashboard. This includes team engagement, top participants, usage over time, and more.

How does pricing work?

Matter will always be free to try. Should you choose to upgrade to our Pro Plan after your free trial, we charge based on the amount of channel members, with a yearly subscription discount. View pricing details here. It's our goal to make feedback affordable and accessible for all teams, so if pricing is an issue, please contact us here.

How does the free trial work?

The free trial lasts 30 days and does not require a credit card to start. During the free trial, teams get unlimited access to all Matter features - listed here.

When your free 30-day trial ends, all features will be locked and team members won’t be able to experience Feedback Friday, send kudos or feedback, etc.

At any time during the free trial, you can add in your payment information to upgrade to Pro and keep using Matter past the 30 days. If a free trial ends, you can still add your payment information and retain your team's information (kudos, feedback, etc.) saved inside the Matter Slack channel and web app.

What happens when the free trial is over?

At the end of the free 30-day trial, all features of your Matter Slack channel and web app will be locked. For example, team members will not be able to give or receive kudos and Feedback Friday will not occur.

In order to unlock the channel and web app, a payment method will need to be added. Channel Owner + Admins can add a payment method in the web app: Channel Settings > Billing.

Do you have customer support?

We do! If needed, please visit our help article section, or contact our customer support team here.

How does Matter keep my team's data private/safe?

Matter is consistently reviewing and updating our privacy practices to ensure your team's data stays safe. For more information on our policies - see here.

Support at every step!

Personalized demo

A complete walkthrough of Matter! We’ll show you how it works and answer any questions you may have.

Onboarding resources

Step-by-step videos that’ll show you how to get your team onboard and get the most benefit from Matter!

Rapid email support

Have questions? Something not working? Email the Matter team and get a prompt response. We’re here to help!

Hear what happy teams are saying about Matter

“I was astonished at first because I was used to feedback tools being very unemotional and static. That’s why I love Matter, because it provides necessary structure for an organization while allowing feedback to be enjoyable and personable."
Dominik Bernhart
Chief Happiness Officer | Customer Story
"At a recent team event, 70% of the team mentioned Matter as the one thing we need to keep using for our company culture."
Victor Neumann
CEO and Co-Founder | Customer Story
“Kudos are a big part of our company culture and daily practice because it helps us reinforce the ideal company behaviors. This helps us ensure that we have the right people here and support them to do their best.”
María José Franco
María José Franco
People Director | Customer Story
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Voted Product Hunt's social impact product of the year

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Trusted by companies of all
shapes and sizes

“Using @MatterApp to get a baseline of feedback from other leaders and peers. Massively helpful for seeing your blind spots.”
Chris Johnson
@chris_commerce

Great product, a game changer!

Janet Y. - Community Engagement
“I was looking for something like Matter, because my team works remotely. Giving feedback and requesting feedback fits perfectly to create a better company culture, team engagement, and overall positive energy.”
5.0

Great way to boost work culture whilst working remotely

Verified Reviewer - Professional Coach
"Great integration with Slack - my favorite aspect are the kudos messages of encouragement - it really boosts everyone's mood amid working remotely due to the COVID situation in Australia."
4.0

A great tool for a feedback on performance for remote teams

Nive T. - Director of Communications
"Matter was very easy to use and to invite team members to use. With increasingly remote workflows this tool is a great way to stay connected and get constructive feedback as well as gather kudos and facilitate employee recognition."
5.0
"1 tool helped bessie bring feedback and fun into our team’s online work, @MatterApp! Can’t wait to see them grow further too."
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Made my team cohesive!

Dandan S. - Quality Analyst
"Feedback Friday allows our team to have a good habit of providing and receiving feedback. Feedback is very important for personal career growth. This is a great tool to make the team more cohesive."
4.0

Apps that "Matter"

Benjamin R. - Senior Marketing Advisor
"Matter helped us connect and admire each other's work when someone did an outstanding job. Matter seamlessly connected to Slack and it's free to try. So there was really no downside of adding it and no setbacks."
5.0
“What’s the nicest thing someone at work has said to you this week? We know. It’s hard. It’s awkward. But tools like @MatterApp make it easy. Use them to make #feedback a habit then get more playful with it. Try it.”
Abracademy
@abracademy
"really stoked to see what the crew at @MatterApp has built for teams and team building… almost makes me want to use Slack again"
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Bring out the best in your team with Matter

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