“The setup was extremely easy. It had good UX and interface – people knew how to intuitively use it. The channel got popular in the first two weeks.”
Company: Bolt is the first European super-app with over 100 million customers in over 45 countries across Europe and Africa. The company seeks to accelerate the transition from owned cars to shared mobility, offering better alternatives for every use case. The company’s products include:
Industry: Internet Marketplace Platform
Headquarters: Tallinn, Estonia 🇪🇪
Key Use Cases: Feedback Friday, Kudos
Interview: Mathis Bogens - Head of Internal Communications
Bolt is always looking to raise the quality of its people. Their rapid growth to become one of the fastest-moving organizations in Europe, made it challenging to find channels where to prioritize team recognition. They wanted a dedicated and easy system for giving people an opportunity to say nice things about each other with Kudos.
Bolt introduced Matter to the company at an all-hands meeting, sharing that there is a new and easy way to give direct feedback to people. Company members were able to join the #kudos channel at their own discretion. Mathis mentions that the channel got popular in the first month, especially in the first two weeks.
Matter is primarily used by a few internal teams. The customer support team is the largest internal Bolt team that is accustomed to giving public recognition (kudos). They get the most value out of Matter with Feedback Friday and kudos.
Mathis mentioned that the product lived up to initial expectations. More specifically, “The setup was easy, it had a good UX and interface – it was no struggle."
They tested MatterBot before opening the channel to everyone. Mathis adds, “The onboarding part, without any additional instructions, people intuitively knew how to use it."
Mathis liked the Feedback Friday ritual having different time notifications (e.g., kick-off, reminder, recap), which helped remind people to take a moment to recognize each other.
In a large company, Mathis recommends rolling out Matter to individual teams and creating custom Kudos around their internal team values, inside jokes, lingo, etc. Which he believes can help internal teams highlight and improve their team’s spirit and camaraderie.