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Yes. Matter's Free plan is free forever with no user limit. Every team gets kudos recognition, the kudos template library and Feedback Friday inside Slack and Microsoft Teams.

Want more? Basic ($1 per user/month billed annually, or $2 billed monthly) adds celebrations and analytics. Pro ($3 per user/month billed annually, or $4 billed monthly) adds rewards and challenges. You can try either one free for 14 days.

With our free 14-day trial, you’ll experience everything that Matter has to offer. Add to Slack or Teams and start giving each other kudos with coins, sending out pulse surveys, celebrating birthdays/anniversaries, and much more! You’ll also be introduced to our Customer Success team. If you have any questions, you can schedule a time to chat or message them directly in Matter. It’s simple: we don’t require any payment information for the free trial. After the free trial, unless you upgrade, you’ll automatically move to our Free plan.

Rewards are billed at face value, with no markup.

You only pay for a reward when a Matter Admin approves a reward request. You don’t prepay for rewards/coins. This cost is billed separate from your subscription.

eGift Cards, Premium Gifts, Prepaid Cards & Donations

We offer flexible funding method types:

• Prepay - Rewards Account Balance
• Pay-As-You-Go - Credit Card on File

To learn more, view our Help Article on how rewards are billed.

Custom Rewards

There is no cost associated with custom rewards because Matter Admins are responsible for the delivery of their own reward.

We only charge for team members that are in a Matter-connected Slack/Teams channel, not the entire workspace. For example, if your workspace has 100 members, but only 50 are in your Matter channel, you would be billed for 50 channel members. No hidden setup or implementation fees.

Billing plan options are monthly or annual. Billing is pro-rated daily based on the number of channel users. The invoice amount will be automatically adjusted and charged at the end of the billing cycle to the payment method on file. In other words, you’ll only pay based on the number of channel users and how long they are in the Matter-connected Slack/Teams channel. Learn more about adding/removing channel members here.

For HRIS integrations we require an annual plan and additional annual fee. Please contact hello@matterapp.com for associated costs and details.

Matter uses a bottoms-up approach to transform cultures in all types of organizations, from startups to Fortune 100 corporations; from tech companies to non-profits, and from factories to offices to remote/hybrid workplaces.

The Free plan gives every team kudos and Feedback Friday at no cost, with no user limit, forever.

The Basic plan is great for building culture and increasing engagement with company values and birthday & work anniversary celebrations.

The Pro plan is ideal for saving time and boosting engagement with automatic reward delivery, challenges & incentives, and advanced analytics reporting.

Enterprise is for organizations that need custom contracts, advanced reporting and a dedicated support team.

The Surveys add-on is perfect for 10x’ing your response rate with employee surveys sent directly in Slack, Teams, and via email. Additionally, you can reward survey completions with coins. Surveys can be added on to the Basic or Pro plan.

Happy you asked! For an overview, watch our demo video. To dive into greater details, our Help Center includes Setup + Rollout Guides or if you’re more of a visual learner you can watch our Video Guides. And at anytime, you can always get started for free or schedule a call with a Matter team member.

Yes! Eligible companies can apply for a discount here.