Frequently asked questions
With our free 14-day trial, you’ll experience everything that Matter has to offer. Add to Slack or Teams and start giving each other kudos, sending out pulse surveys, celebrating birthdays/anniversaries, and much more! You’ll also be introduced to our Customer Success team; if you have any questions, you can schedule a time to chat or message them directly in Matter. It's simple: we don't require any payment information for the free trial. After the free trial, unless you upgrade, you'll automatically move to our Free plan.
You only pay when a Matter Admin approves a reward request, which means you don't prepay for rewards/coins. This cost is billed separate from your subscription.
Gift Cards, Prepaid Cards & Donations
The cost of the reward is the face value plus a 3% transaction fee to cover automatic delivery fees. So for example, a $10 Amazon Gift Card will be cost $10.30. You can avoid this 3% fee by funding a rewards account balance (details here).
Custom Rewards
There is no cost associated with custom rewards because Matter Admins are responsible for the delivery of their own reward.
We only charge for team members that are in a Matter-connected Slack/Teams channel, not the entire workspace. For example, if your workspace has 100 members, but only 20 are in your Matter channel, you would be billed for 20 channel members. No hidden setup or implementation fees.
Billing plan options are monthly or annual. Billing is pro-rated daily based on the number of channel users. The invoice amount will be automatically adjusted and charged at the end of the billing cycle to the payment method on file. In other words, you'll only pay based on the number of channel users and how long they are in the Matter-connected Slack/Teams channel. Learn more about adding/removing channel members here.
For HRIS integrations we require an annual plan. Please contact [email protected] for associated costs and details.
Matter uses a bottoms-up approach to transform cultures in all types of organizations, from startups to Fortune 100 corporations; from tech companies to non-profits, and from factories to offices to remote/hybrid workplaces.
The Free plan is designed for small teams and startups that have a limited budget, but still want to allow people the ability to recognize each other.
The Basic plan is great for building culture and increasing engagement with automatic reminders encouraging peer-to-peer recognition based on company values.
The Pro plan is ideal for saving time and boosting engagement with automatic reward delivery, birthdays/ anniversaries, and advanced reporting.
The Pro + Surveys plan is perfect for 10x'ing your response rate with employee surveys in Slack/Teams and receiving real-time, continuous feedback and insights.
Happy you asked! For an overview, watch our demo video. To dive into greater details, our Help Center includes Setup + Rollout Guides or if you're more of a visual learner you can watch our Video Guides. And at anytime, you can always get started for free or schedule a demo.
Yes! Eligible companies can apply for a discount here.
Recognition & Rewards that Matter
