How to Use Empathetic Communication with Your Team

According to a 2016 Journal of Business Ethics study, leaders who had negative intentions prompted counterproductive work behaviors. Leaders who communicate with care show they’re personally invested in their teams as they provide compassionate and direct feedback.

Reflect on how to use empathetic communication

Learning how to use empathetic communication is fundamental in developing and honing your leadership skills. Start by simply taking a moment to reflect.

What does being candid and considerate look like?

Exercises to help you use empathetic communication

Now, it's time to put your reflection into action. Finding opportunities to implement your leadership skills can allow you to use empathetic communication.

• Practice effective body language when speaking to your team. Keep eye contact, lean in, and don’t interrupt. Show you’re personally invested through nonverbal communication.
• Avoid accusations when giving feedback to your peers. Consider: “I noticed you haven’t completed your deliverables on time. Is there anything I can do to support you?”
• Give your peer a couple of days to process your feedback. Afterward, check-in to see how they’re doing and if they want to have a follow-up conversation.