Receiving feedback is the most valuable information you can get for your professional development. Getting feedback is like mining for gold. Once you receive it, you've struck the mother lode!
Before we get into the nitty-gritty of it, let’s get comfortable with the types of feedback to expect. And, yes there’s more than just one type. In fact, you'll encounter feedback that will vary from sources to tone to quality. Let's start exploring!
Sources of feedback
There are 4 main types of feedback sources. While they all share a similar mission to provide feedback, each group brings a fresh perspective to the table.
This type of feedback solely relies on your co-workers. Peer feedback comes at the advantage of getting accurate and actionable insight from colleagues that are working closely with you. They are aware of your day-to-day tasks and obstacles.
It is because of this up-close interaction, your peers can provide in-depth, detailed feedback compared to your manager that catches a bird's-eye view of your performance.
You don't have to be working in a traditional corporate setup to get feedback. Freelancers are self-employed and tend to work for various companies. This gives them the opportunity to gather feedback from all these voices to sharpen their skills.
However, their nomadic work life often leads to fleeting feedback opportunities as they jump from one project to the next. Freelancers juggling multiple projects may feel the pressure and urgency to move through task quickly leaving no time for feedback. This can hinder a freelancer's professional development.
The second type of feedback you will encounter is employee feedback. It’s the process of receiving feedback from managers or leadership.
Employee feedback tends to follow a path of checks and balances that include annual performance reviews, peer surveys, and 360-degree feedback. This type of feedback from leadership creates a higher level of visibility which can lead to promotions, bonuses, and recognition within your team.
Tones of feedback
Believe it or not, feedback has a tone. There are two types: informal and formal. Informal feedback looks like Matter. We provide a tool where peers can send each other casual praises or feedback on professional blind spots. Formal feedback follows more traditional mechanisms like annual performance reviews. While each tone has its advantages and disadvantages, you should expect to see both in the workplace.
Also known as impromptu feedback, can happen spontaneously. Informal feedback happens in the spur of the moment and in casual settings. It doesn't follow a set schedule with structure. Sometimes informal feedback can happen while walking down the hall, in the break room, or even at a water cooler.
This ad-hoc communication is not limited. Informal feedback can be communicated between colleagues, managers, or other teams — just about anyone. Some examples of informal feedback include:
- Giving praise
- Suggesting a quick change
- Being radically candor
There’s less pressure when it comes to informal feedback. Knowing in advance may build up anxiety, but due to informal feedback's spontaneous nature, those feelings don't have a chance to rise. However, since it can happen at any time, there’s no time for preparation.
Also categorized as constructive feedback, this type of feedback focuses on information-based observations. Formal feedback usually includes work performance documentation, an overview of project results, and peer surveys. Formal feedback involves managers and leadership.
Formal feedback has its advantages and disadvantages. For example, if you know when your performance review is coming up, you have time to prepare, tie up loose ends, and showcase your best work. However, it can put a lot of pressure you. With so many people involved, it feels like you’re being watched under a microscope. Examples of formal feedback look like:
- Annual performance reviews
- Evaluation scores
- Human resource reports
- Peer surveys
Quality of feedback
In our final breakdown of feedback, let's explore the type of quality of feedback to expect in the workplace. While there are many feedback qualities, we'll be focusing on constructive, positive, and negative feedback.
Constructive feedback 🚧
Constructive feedback focuses on observations as opposed to giving praise or positive statements. This feedback is solely centered on providing numbers, trends, and facts to determine the professional's overall performance. It's about getting straight to the point.
Positive feedback 🙌
This type of feedback is often heard the most in the workplace. The quality of this feedback consists of praise, appreciation, and positive remarks. Professionals after receiving positive feedback tend to feel motivated and encouraged to tackle future projects.
Negative feedback ❌
The issue of negative feedback lies in the delivery. It points out the mistakes, asserts "you" statements, and criticizes the professionals. It's ineffective and can leave professionals feeling discouraged and attacked. If possible, avoid giving negative feedback.
Now you have a better sense of what kind of feedback it out there. You can expect in the cafeteria, hallway, or even after a presentation. It doesn't when or where you get it, all feedback is vital to your career. So, what now? Well, buckle up it's time to practice how to give feedback!
Matter: The Future of Feedback
Matter is trusted by thousands of professionals to gather 360-degree feedback on candor and over 30+ professional skills. Feel confident at work, get feedback on your own terms, and grow skills that matter. Amazing feedback starts with Matter (pst, it's also free forever!).
Cover Photo Courtesy of The Next Web