Updated August 4, 2018
Our registered users (“Members”) share their professional identities, share peer feedback knowledge and professional insights, and view relevant content. Content on some of our services is available to non-members (“Visitors”).
You are entering into the User Agreement with Sherthng Inc., who will be responsible for your personal data provided to, or collected by or for, our Services.
Information You Provide To Us
To create an account you provide data including your name, mobile number and/or email address, and optionally a password or passcode.
You have choices about the information on your profile, such as your education, work experience, skills, photo, qualities, and location. It’s your choice whether to include sensitive information on your profile. Please do not post or add personal data to your profile that you would not want to be publicly available.
Information From Others
Contact and Calendar Information
We receive personal data about you when others import or sync their address book or calendar with our Services, or send messages using our Services.
We log usage data when you visit or otherwise use our Services, including our sites and app, such as when you view or click on content. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
Cookies, Web Beacons and Other Similar Technologies
Your Device and Location
When you visit or leave our Services, we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Services from a mobile device, that device will send us data about your location. Most devices allow you to prevent location data from being sent to us and we honor your settings.
We use the data that we have about you to provide, support, personalize and make our Services more relevant and useful to you and others.
We use your data to authenticate you and authorize access to our Services.
We will contact you through mobile, email, notices posted on our websites or apps, and other ways through our Services, including text messages and push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use the Services, network updates, reminders, suggestions and promotional messages from us. You may change your communication preferences at any time. Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices.
We use data and content about Members for invitations and communications promoting membership and network growth, engagement and our Services.
Developing Services and Research
We use data, including public feedback, to conduct research and development for the further development of our Services in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth and engagement on our Services, and help connect professionals to each other and to economic opportunity.
Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys and you have choices about the information you provide
We use the data (which can include your communications) needed to investigate, respond to and resolve complaints and Service issues (e.g., bugs, feature requests).
We use your information to produce aggregate insights that do not identify you. For example we may use your data to generate statistics about our users, their profession or industry, the number of ad impressions served or clicked on, or the demographic distribution of visitors to a site.
Security and Investigations
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Matter, our Members, personnel, or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
Change in Control or Sale
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Deleting Your Personal Data
To delete a workspace: Log in, go to your Workspace, click the Settings tab, select General, and scroll all the way to bottom. Proceed by clicking “Delete Workspace.” To delete your Matter account: Log in, go to your My Stuff space, click the Preferences tab, and select Account. Proceed by clicking “Close your Account.” To delete your personal data, please submit a request to firstname.lastname@example.org and get it deleted within 30 days.
If you want to send us a note, please contact us at hello [at] matterapp.com.