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“Matter made recognition easy and visible across our entire organization. What used to be manual is now part of everyday work, and the impact is clear: 36% lower employee turnover and 91% active engagement.”
Planters Bank is a community-focused financial institution serving customers across multiple states, with over 30 branches and over 400 employees. As the organization has grown, the team has remained focused on customer service, community engagement, and building a strong internal culture.
Before implementing Matter, recognition at Planters Bank was manual and difficult to scale.
Managers submitted recognition via email, and the process required manual tracking and coordination. While it worked at a smaller scale, it became increasingly inefficient as the organization grew.
“Managers would email me, I’d track it and save it. It worked for our size, but as we grew, it wasn’t sustainable.” - Jamie Murrell
Recognition was also inconsistent across branches, and there was limited visibility into participation or impact.
Planters Bank began looking for a way to make recognition more consistent, visible, and easier to manage across the organization.
Matter stood out because it was simple to use and integrated directly into Microsoft Teams, eliminating the need for additional logins or systems.
“People are already in Teams—if we had to log in somewhere else, it wouldn’t have worked.” - Jamie Murrell
Implementation was fast and straightforward, allowing the team to roll out the program quickly without adding complexity.
“Anytime we’ve needed any help, it’s been easy. If I email, I usually have a response within an hour.” - Jamie Murrell
Matter is used across the organization within Microsoft Teams as the primary platform for recognition.
Employees give kudos to recognize peers, celebrate achievements, and reinforce company culture in day-to-day work. The platform is also introduced during onboarding to ensure new employees adopt recognition early.
Adoption has been strong, even before new employees are fully introduced.
“People start giving kudos almost immediately—even before we’ve formally trained them on how to use Matter.” — Jamie Murrell
Planters Bank also uses Matter to reinforce its core values through its Heart Hero Award.
Because Matter is embedded in Teams, participation is simple and consistent across all branches and teams.
“We’ve really focused on trying to retain people and make sure they’re happy. I love seeing the direct impact Matter has had in reducing turnover.” - Jamie Murrell
Recognition is now embedded into how Planters Bank operates, rather than being a manual or occasional process.
Participation spans employees and leadership, and the team can clearly see the connection between recognition and engagement.
“You can see a direct correlation—the teams that are giving kudos are the ones that are happier at work.” - Jamie Murrell
Matter has helped Planters Bank build a recognition culture that is consistent, visible, and easy to sustain as the organization grows.
“When we have happy employees, we have happy customers.” - Jamie Murrell
