Understanding employee sentiment is critical for business success, yet many companies struggle to capture authentic feedback that drives meaningful change. At Matter, we recognize that measuring employee loyalty through eNPS surveys provides invaluable insights into workplace culture, retention risks, and engagement levels. The employee net promoter score has become a vital tool for leaders aiming to turn data into actionable strategies that enhance the employee experience and reduce attrition. Choosing the right eNPS survey software can make the difference between simply collecting feedback and actually creating a positive workplace transformation.
What is an eNPS survey?
Employee net promoter score surveys represent a streamlined approach to gauging how employees feel about their workplace. Unlike traditional, lengthy questionnaires, an eNPS survey focuses on a single core question that measures whether team members would recommend their employer to others. This simple yet powerful methodology has transformed how companies measure employee satisfaction and predict retention patterns.
The beauty of eNPS surveys lies in their ability to cut through survey fatigue while still capturing valuable insights. Teams can quickly deploy these assessments, gather honest feedback, and identify areas requiring immediate attention. The eNPS system provides a clear, trackable metric that leadership can monitor over time, making it easier to measure the impact of culture initiatives and workplace improvements.
Understanding the employee net promoter score framework
The net promoter score eNPS framework adapts the customer loyalty measurement system for internal use. At its core, eNPS asks employees about their likelihood of recommending their company as a workplace, using a standardized rating scale. This question alone can reveal deep insights into employee sentiment, company culture, and overall workplace health.
Modern eNPS survey tools typically use either a 5-point or an 11-point scale, each with distinct advantages. The scoring system categorizes respondents into three groups:
- Promoters: Highly satisfied employees who actively advocate for the company
- Passives: Satisfied but not enthusiastic team members who may be open to other opportunities
- Detractors: Dissatisfied employees who may harm morale or leave soon
Organizations determine their eNPS score by subtracting the number of Detractors from the percentage of Promoters, resulting in a score that ranges from -100 to 100. This eNPS measure goes beyond simple satisfaction by focusing on advocacy. When employees are willing to recommend their workplace, it indicates they're not just content but genuinely proud of where they work. This metric correlates strongly with business performance, as an engaged workforce contributes to better recruitment, retention, and overall productivity.
How eNPS survey questions measure employee loyalty
Effective eNPS survey questions extend beyond the core likelihood-to-recommend question. While the primary question establishes the baseline eNPS score, follow-up questions provide context that transforms raw numbers into actionable insights. Companies that master the art of asking the right questions can pinpoint exactly what drives employee loyalty in their unique environment.
The most valuable eNPS surveys include open-ended questions that invite employees to explain their scores in their own words. Questions such as "What is the primary reason for your score?" or "What would make you more likely to recommend us?" unlock qualitative data that reveals specific pain points or strengths. These employee responses help hr teams understand whether concerns relate to career growth opportunities, work-life balance, team morale, or manager effectiveness.
Leaders should also consider the timing and frequency of their eNPS question deployments. Pulse surveys that include eNPS measurement allow companies to track sentiment shifts in real time rather than waiting for annual reviews. This continuous listening approach helps identify trends before they become critical issues, enabling proactive interventions that preserve engagement levels.
The difference between eNPS surveys and traditional employee surveys
Traditional employee surveys often overwhelm participants with dozens of questions covering every conceivable workplace aspect. While comprehensive, these lengthy assessments frequently suffer from low response rates and survey fatigue. In contrast, eNPS surveys deliver powerful insights through focused questioning that respects employees' time while still capturing essential sentiment data.
The streamlined nature of eNPS surveys makes them ideal for regular deployment. Companies can schedule eNPS surveys quarterly or even monthly without burdening their workforce. This frequency enables leadership to spot trends and respond quickly to emerging employee concerns. Traditional surveys, due to their length and complexity, typically occur only once a year, allowing problems to fester for months before detection.
Another key distinction lies in the metric's simplicity and universality. The eNPS score provides a single, easily understood number that stakeholders across all levels can grasp immediately. This clarity facilitates better communication about employee satisfaction and makes it easier to benchmark against industry standards or track progress over time. While traditional surveys might generate hundreds of data points, the eNPS calculation offers a focused view that drives data-driven decisions.
What are the benefits of eNPS surveys?
Businesses implementing eNPS surveys gain immediate access to critical workforce intelligence that informs strategic decisions. The simplicity of eNPS measurement amplifies the metric's utility by making employee sentiment accessible and actionable. Companies that regularly measure eNPS discover patterns that would remain hidden in more complex assessment systems.
The benefits extend far beyond data collection. Regular eNPS surveys signal to employees that their opinions matter and that leadership actively seeks their input. This demonstration of care strengthens the relationship between team members and management. When employees feel valued because they see their feedback driving meaningful changes, their investment in the company's success deepens naturally.
Identifying retention risks through eNPS survey data
eNPS data serves as an early warning system for retention challenges. Detractors identified through eNPS surveys are significantly more likely to leave within the next year, making this metric invaluable for workforce planning. HR teams can analyze eNPS results by department, tenure, or other demographics to pinpoint where retention risks are highest and deploy targeted actions.
The predictive power of eNPS extends beyond identifying flight risks. By tracking individual scores over time, managers can spot employees whose job satisfaction is declining before they reach the Detractor category. This proactive approach allows leaders to:
- Engage in meaningful one-on-one conversations before frustration builds
- Address specific employee concerns while solutions are still viable
- Implement targeted actions that demonstrate responsiveness
- Prevent turnover before resignation becomes the only perceived option
Retention isn't just about keeping bodies in seats. It's about maintaining institutional knowledge and preserving high-quality talent. When companies use eNPS insights to improve retention, they create environments where satisfied employees choose to stay and grow. The cost savings from reduced turnover, combined with the productivity gains from an engaged workforce, make eNPS surveys among the highest-ROI tools in the HR arsenal.
Benchmarking employee satisfaction across departments
eNPS surveys provide unparalleled opportunities for internal benchmarking. By comparing scores across different teams, locations, or business units, leaders can identify pockets of excellence and areas needing support. This granular view helps leadership understand how factors such as management styles, workload distribution, and resource allocation affect employee sentiment across different contexts.
Smart companies use eNPS benchmarks to facilitate peer learning. When one department consistently achieves higher scores, leadership can study that team's practices and share effective strategies across the business. This internal knowledge transfer accelerates improvement by allowing teams to learn from proven approaches rather than starting from scratch with every initiative.
External eNPS benchmarks offer additional context by showing how a company stacks up against industry peers. While internal trends remain more valuable for driving specific improvements, understanding where your scores fall relative to competitors helps set realistic goals. HR teams can measure employee satisfaction against published benchmarks for their sector to determine whether challenges are unique or reflect broader industry patterns that require innovative solutions.
Creating targeted improvement strategies from eNPS results
Raw eNPS scores gain meaning when translated into specific action plans. Employee survey results, including eNPS metrics, help companies prioritize initiatives based on what matters most to their workforce. Rather than implementing generic programs, teams can focus resources on addressing the specific concerns that drive scores in their unique environment.
The combination of quantitative scores and qualitative feedback creates a powerful foundation for strategic planning. When employees across multiple departments mention inadequate career growth opportunities, for example, leadership knows that investing in professional development programs will likely improve engagement levels. This targeted approach delivers better returns than scattering resources across numerous initiatives without a clear direction.
Successful improvement strategies include feedback loops that demonstrate responsiveness. When leaders share how they're acting on eNPS insights, employees see that their input drives real change. This transparency builds trust and often improves future response rates as team members recognize their participation leads to meaningful outcomes rather than disappearing into a data void.
Why eNPS surveys are important
The importance of eNPS surveys extends beyond simple measurement to become a strategic asset for forward-thinking companies. In a period where talent retention and employee experience directly influence competitive advantage, understanding workforce sentiment is essential. Employers who neglect employee feedback risk managing their most valuable asset without the insights needed to optimize engagement.
eNPS surveys democratize feedback by giving every employee a voice regardless of their position or tenure. This inclusivity ensures that leadership hears from team members who might not speak up in other contexts. When surveys are conducted anonymously, they further encourage employees to share honest feedback without fear of repercussions.
The connection between eNPS scores and employee turnover
Research consistently demonstrates strong correlations between eNPS scores and turnover rates. Companies with high eNPS scores enjoy greater employee retention, while those with low eNPS scores face constant churn. This relationship exists because eNPS captures the same sentiment that drives resignation decisions: whether employees view their workplace positively enough to recommend it to others.
The predictive value of eNPS for turnover makes it an essential tool for workforce planning. HR teams can use eNPS data to:
- Forecast hiring needs based on predicted attrition
- Identify departments requiring additional attention and resources
- Investigate root causes of declining scores before losing critical team members
- Implement interventions that prevent cascading departures
Beyond predicting departures, eNPS insights help leaders understand why people leave. The qualitative feedback accompanying eNPS scores often reveals patterns that exit interviews miss. Departing employees may soften their critiques during exit conversations, but recurring eNPS surveys conducted while they're still engaged capture more candid assessments that inform retention strategies.
Using eNPS surveys to understand workplace culture
eNPS scores serve as a cultural barometer, reflecting how well a company's stated values align with employee experiences. When scores consistently trend upward, it suggests that initiatives aimed at improving company culture are resonating. Conversely, stagnant or declining scores signal misalignment between leadership intentions and team perceptions that requires attention.
The eNPS measure indicates whether efforts to create a positive work environment are succeeding. Companies that invest heavily in culture programs sometimes discover, through eNPS feedback, that their initiatives aren't landing as intended. This reality check, while potentially uncomfortable, provides invaluable guidance for recalibrating approaches to achieve desired cultural outcomes.
Understanding company culture through eNPS requires looking beyond overall scores to examine subgroup differences. Significant score variations between departments, demographic groups, or tenure cohorts reveal cultural inconsistencies that deserve investigation. These disparities often indicate that the employee experience varies dramatically depending on which team someone joins or which manager they report to.
How recurring eNPS surveys drive continuous improvement
Companies committed to continuous improvement treat eNPS surveys as ongoing conversations rather than periodic checkups. Regular pulse surveys create feedback rhythms that keep leadership attuned to workforce sentiment. This cadence enables faster response to emerging issues and helps teams track whether interventions are working as intended.
The iterative nature of regular eNPS measurement transforms how businesses approach workplace engagement. Instead of annual initiatives that may or may not address actual concerns, leadership can adopt an agile approach to culture management. When a particular initiative moves scores in the wrong direction, teams can quickly pivot rather than waiting months to discover the misstep.
Continuous eNPS tracking also helps normalize feedback as a standard business practice. When surveys become routine, employees view participation as part of daily work life rather than an unusual event. This normalization typically improves response quality and rates as team members understand that their input genuinely influences decision-making.
15 best eNPS survey tools
Selecting the right eNPS survey tool requires balancing features, usability, and budget constraints. The market offers solutions ranging from enterprise platforms with advanced analytics to budget-friendly options perfect for small teams. Understanding each tool's strengths helps companies match capabilities to their specific needs and maturity levels.
The best eNPS tools integrate seamlessly with existing workflows, making participation effortless for employees. Platforms that meet employees where they already work, particularly within communication tools like Slack or Microsoft Teams, achieve higher response rates than those requiring separate logins or system access. This integration reduces friction and demonstrates respect for employees' time and attention.
5 enterprise-level eNPS survey tools
Large enterprises require robust eNPS software platforms that can handle complex structures, advanced analytics needs, and sophisticated security requirements. These tools offer comprehensive features supporting global deployments, detailed segmentation, and integration with other enterprise systems.
1. Matter
About Matter: Matter is a Slack-first and Teams-first employee recognition and engagement platform that simplifies peer-to-peer recognition while offering robust survey capabilities. The platform features customizable kudos cards, automated Feedback Friday reminders, and a coin-based reward system that resets weekly to encourage authentic recognition. Matter's intuitive design allows teams to set up and integrate the platform in minutes, making it a seamless addition to any workplace.
Matter goes beyond simple recognition with comprehensive eNPS and pulse survey functionality delivered directly within Slack and Microsoft Teams. The platform uses a research-backed 5-point eNPS scale that improves survey completion rates compared to traditional 11-point formats, validated by Fred Reichheld, the creator of Net Promoter Score. With advanced analytics, real-time dashboards, automated celebrations for birthdays and work anniversaries, and flexible reward options including gift cards and charitable donations, Matter transforms employee engagement into a natural part of daily workflows.
Matter main features:
- Seamless Slack and Teams integration for instant feedback collection
- Advanced analytics with real-time dashboards and manager-level insights
- Automated survey scheduling and distribution with customizable frequency
- Research-backed 5-point eNPS scale with improved response rates
- Automated birthday and work anniversary celebrations with rewards
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: “Matter has completely changed how we celebrate each other’s work. It is no longer a quick email that gets buried or a comment that only a few people hear. Now recognition is out in the open, shared instantly, and seen by the whole team. People feel appreciated in real time, and that energy is contagious.” - Clark Atkinson, People Strategy, Infrastructure & Total Rewards Lead (Customer Story).
2. Qualtrics EmployeeXM
About Qualtrics EmployeeXM: Qualtrics EmployeeXM is a comprehensive experience-management platform designed to help companies measure, understand, and act on employee feedback from hire to retire. The Employee Experience solution enables businesses to capture feedback via engagement surveys, pulse checking, lifecycle assessments, and eNPS tracking.
Qualtrics EmployeeXM main features:
- Traditional 0 to 10 eNPS question with automatic scoring for promoters, passives, and detractors
- Analytics dashboards for segmenting results by teams, locations, and demographic groups
- AI-powered text analysis identifying sentiment and patterns in employee comments
- Multi-language survey deployment for global teams
Qualtrics EmployeeXM pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with Qualtrics EmployeeXM.
Qualtrics EmployeeXM G2 score: Qualtrics EmployeeXM has a G2 score of 4.4/5 based on user reviews.
What Qualtrics EmployeeXM customers are saying on G2: “Preston Donohoo, with Red Pepper, has been fantastic to partner with. He is thorough, excellent at training and his customer support is outstanding. He made our implementation go very smoothly. We have found the Qualtrics engagement survey and 360s tools easy to use, with the ability to dive deep into our results. We would definitely recommend Qualtrics to others.” - Kelli G., Global Talent Manager (G2 Review for Qualtrics EmployeeXM).
3. Culture Amp
About Culture Amp: Culture Amp is an employee experience platform that helps companies measure engagement, understand team sentiment, and connect feedback to meaningful improvement. The company provides tools for running engagement surveys, pulse checks, eNPS assessments, and performance reviews in one system. The platform is designed around principles of behavioral science and psychology.
Culture Amp main features:
- Research-backed survey templates, including eNPS questions and follow-up items
- Analytics dashboards with segmentation by department, location, and demographic group
- AI-powered summaries identifying themes and sentiment in employee comments
- Multi-language surveys supporting global deployment needs
Culture Amp pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with Culture Amp.
Culture Amp G2 score: Culture Amp has a G2 score of 4.5/5 based on user reviews.
What Culture Amp customers are saying on G2: “I’ve been using this software for a while now, and one of its standout features is how well-organized the system is. Everything is laid out in a clear and intuitive way, making it easy to navigate. Additionally, the punctuality of the communications is exceptional – notifications and updates are always timely, ensuring that I stay on top of tasks and deadlines. It’s a reliable tool for those who value efficiency and clear communication. Highly recommended!” - Anna L., SEO Consultant (G2 Review for Culture Amp).
4. Glint
About Glint: Glint is an employee feedback and engagement platform that provides companies with ongoing listening, actionable insights, and tools to connect data and drive change. It supports recurring engagement surveys, onboarding and exit lifecycle surveys, special topic templates, and 360-degree feedback programs. The platform integrates with the broader Microsoft ecosystem.
Glint main features:
- Research-based survey templates, including recurring engagement and lifecycle programs
- Analytics dashboards with driver impact analysis showing which items most strongly affect outcomes
- Global deployment support with multi-language translations and configurable anonymity thresholds
- Microsoft Teams and Microsoft 365 integration for seamless adoption
Glint pricing:
- Microsoft Viva Employee: $2.00 user/month (Annual commitment)
- Microsoft Viva Workplace: $6.00 user/month (Annual commitment)
- Microsoft Viva Suite: $12.00 user/month (Annual commitment)
To learn more, view Glint’s pricing page.
Glint G2 score: Glint has a G2 score of 4.6/5 based on user reviews.
What Glint customers are saying on G2: “Good depiction of data, easy to view formats with a variety of different cuts of data available. Not super user-friendly, requires too many clicks to filter the data needed.” - Anjali A., Human Resources Consultant (G2 Review for Software).
5. Workday
About Workday: Workday is an employee listening platform that helps companies collect continuous feedback, understand employee sentiment, and act on insights at scale. The system uses a real-time feedback model that enables employees to share input frequently rather than relying only on annual surveys. Workday Employee Voice provides engagement surveys, eNPS assessments, and specialized listening programs throughout the employee lifecycle.
Workday main features:
- Continuous listening with recurring eNPS questions and trend tracking
- Automated insights and recommended actions based on employee responses
- Manager dashboards displaying engagement levels, drivers, and changes over time
- Multi-language surveys supporting global deployment requirements
Workday pricing: Workday Adaptive Planning: Free for 30 days
To learn more, view Workday’s pricing page.
Workday G2 score: Workday has a G2 score of 4.0/5 based on user reviews.
What Workday customers are saying on G2: “I've found Workday to be a reliable application for handling holiday and HR activities at my company. Its user-friendly interface makes requesting leave and checking balances easy and efficient. Real-time updates ensure I always know my leave status without chasing paperwork. I appreciate the integration with other HR functions, which provides a central hub for important information. While there can be some lag during busy times, overall, Workday simplifies holiday management and enhances transparency for both employees and HR teams.” - Saurabh Y., Senior Engineer (G2 Review for WorkDay).
5 mid-market eNPS survey tools
Mid-market companies need eNPS survey tools that balance sophisticated features with reasonable pricing and implementation complexity. These platforms offer robust functionality without the overhead of enterprise solutions, making them ideal for growing businesses that have outgrown basic tools but don't require full enterprise capabilities.
1. Matter
About Matter: Matter serves mid-market companies exceptionally well by offering enterprise-grade features at accessible price points. The platform's quick 2-minute setup eliminates lengthy implementation projects, allowing teams to start collecting eNPS data almost immediately. Matter's balance of advanced analytics with user-friendly interfaces makes it perfect for businesses that need deeper insights without dedicated survey specialists.
Matter main features:
- Quick 2-minute setup with immediate deployment capabilities
- Balance of advanced features and affordability with flexible pricing tiers
- Automated survey scheduling and reminders reduce administrative burden
- Real-time analytics surfacing eNPS insights as responses arrive
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: “Our brand is less formal, more “joy and yay”. Matter allows us to bring our sense of personality to our culture." - Sabrina Roccazzella, Human Resources Business Partner at Cashrewards (Customer Story).
2. Lattice
About Lattice: Lattice is an integrated people platform supporting performance management, employee engagement, goal setting, development, and analytics. The platform helps HR teams simplify people operations, drive engagement, and provide leaders with insight into workforce sentiment and growth. Companies can select engagement surveys, performance reviews, OKRs, compensation tools, and HR integrations in a modular way.
Lattice main features:
- eNPS question integration within Pulse, Engagement, or Survey workflows using the 0-10 scale
- Real-time analytics displaying Promoters, Passives, and Detractors distribution with trend tracking
- Filtering and segmentation by demographic or team groups
- Multi-language survey capabilities with customizable question wording
Lattice pricing:
- Talent Management: $11/seat/month
- HRIS: $5/seat/month
- Engagement: $4/seat/month
- Grow: $4/seat/month
- Compensation: $6/seat/month
To learn more, view Lattice's pricing page.
Lattice G2 score: Lattice has a G2 score of 4.7/5 based on user reviews.
What Lattice customers are saying on G2: “Ease of use and ease of implementation. The implementation time commitment was hours not weeks. We initially implemented all modules except Grow, Comp, and Engage and manged to configure and test all modules in less than two weeks. The product team is very receptive to feedback and also able to help come up with creative workarounds for functional gaps. The customer support is great and very responsive.” - Matthew H., Senior Human Resources Manager (G2 Review for Lattice).
3. 15Five
About 15Five: 15Five is a performance management and engagement platform built to help businesses create effective managers, engaged teams, and strong outcomes. The platform combines continuous feedback, engagement surveys, eNPS measurement, goal-setting, and performance review workflows. With more than 3,000 companies using the solution, 15Five emphasizes simplicity, quick time-to-value, and manager-driven insights.
15Five main features:
- Standard 0-10 eNPS question within engagement survey campaigns
- eNPS report showing overall score, distribution, and trends over time
- Filtering and segmentation by demographic groups, teams, and department categories
- Integration with broader engagement and performance workflows
15Five pricing:
- Engage: $4/user/month, billed annually
- Perform: $10/user/month, billed annually
- Total Platform: $16/user/month, billed annually
- Transform: on-demand packages starting at $99/month
To learn more, view 15Five's pricing page.
15Five G2 score: 15Five has a G2 score of 4.6/5 based on user reviews.
What 15Five customers are saying on G2: “We have built a company wide OKR tied to our company wide average Pulse score. It is an easy check of how the company is "feeling" from week to week, and over the last 2 years, I have found it to be accurate, important and super easy for the team to adopt and stay consistent in use.”- Dan A., Small-Business (G2 Review for 15Five).
4. TinyPulse
About TinyPulse: TinyPulse is an employee feedback and engagement platform designed to help companies gather quick, candid input through short, frequent pulse surveys. The platform prioritizes anonymity to encourage employees to share open, honest feedback, making it useful for teams wanting to uncover issues that may not surface in traditional surveys. TINYpulse supports engagement measurement, eNPS tracking, peer recognition through its "Cheers for Peers" feature, and simple feedback workflows.
TinyPulse main features:
- Weekly pulse surveys with anonymous responses helping employees share honest sentiments about their workplace
- eNPS questions within pulse and engagement surveys using the standard 0-10 scoring model
- Reporting displaying eNPS trends, promoter and detractor breakdowns, and changes over time
- Peer recognition through "Cheers for Peers" allowing employees to celebrate colleagues
TinyPulse pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with TinyPulse.
TinyPulse G2 score: TinyPulse has a G2 score of 4.9/5 based on user reviews.
What TinyPulse customers are saying on G2: “We wish TINYpulse was more transparent about new features. Transparency and open communication are among TINYpulses values and we don't appreciate falling over new features in the tool on our own. We would like more open communication/emails from our representatives on what we should look out for and utilize within the tool. We have also experienced issues when TINYpulse uploads anything to our portal. Our employees are disconnected from direct managers in Perform or their goals are deleted/archived altogether.” - Verified User in Information Technology and Services.
5. Workleap/Officevibe
About Workleap/Officevibe: Workleap/Officevibe, part of GSoft's Workleap platform, is an engagement platform helping companies run automated pulse surveys, measure eNPS, and analyze team sentiment. The platform sends regular surveys gathering quick, continuous insights from employees. Officevibe offers science-backed questions, clear reporting dashboards, and tools helping managers turn feedback into action.
Workleap/Officevibe main features:
- Built-in eNPS question as part of automated weekly pulse surveys
- Engagement dashboards breaking down promoter, passive, and detractor scores
- Science-backed question libraries created with psychology research
- Multi-language engagement surveys for global teams
Workleap/Officevibe pricing:
- Free: $0/user/month
- Essential: $3.50/person/month
- Pro: $5/person/month
To learn more, view Workleap/Officevibe's pricing page.
Workleap/Officevibe G2 score: Workleap/Officevibe has a G2 score of 4.3/5 based on user reviews.
What Workleap/Officevibe customers are saying on G2: “Officevibe provides a regular stream of honest feedback and discussion between managers and employees across our company. GoodVibes has become THE way our employees appreciate and recognize one another. Our management team disucsses the data and anonymous responses on a monthly basis.” - Anthony B., President (G2 Review for Workleap).
5 budget-friendly eNPS survey tools
Small teams and budget-conscious companies don't need to sacrifice quality feedback when measuring eNPS. Several affordable solutions offer core eNPS functionality, providing valuable insights without significant financial investment. These tools prove that effective employee sentiment measurement doesn't require enterprise budgets.
1. Matter
About Matter: Matter offers one of the most affordable entry points for organizations seeking professional eNPS survey capabilities. Starting at just $1 per user per month for the Basic plan, with surveys available as an add-on for $2 per user per month, Matter delivers enterprise-quality measurement tools without enterprise pricing. The platform's flexible scaling model means organizations only pay for what they need, making it accessible for teams of any size looking to implement meaningful employee feedback programs.
Matter main features:
- Affordable pricing starting at $1 per user per month with surveys add-on from $2 per user per month
- No setup fees or long-term commitments, allowing flexible month-to-month scaling
- Integration with Slack and Teams, where employees already work
- Automated survey distribution with real-time analytics and reporting
Matter pricing:
- Free Forever: $0/user/month (kudos recognition only)
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: "The reward options that you can redeem Matter coins for are unrivaled! Definitely the most extensive selection of companies/gift cards to choose from." - Chris Miller, E-Commerce Manager at DYODE (Customer Story)
2. SurveyMonkey
About SurveyMonkey: SurveyMonkey is a widely used online survey platform helping companies create and distribute surveys for feedback, research, and measurement. It provides flexible survey design tools, templates, and basic analytics for teams looking for a simple way to collect employee input, including eNPS. SurveyMonkey is commonly used by small businesses and mid-sized teams needing to create surveys quickly without complex setup.
SurveyMonkey main features:
- Pre-built eNPS survey templates using the standard 0-10 scoring model
- Basic analytics displaying promoter, passive, and detractor breakdowns
- Customization of the eNPS question and follow-up items
- Data export for additional analysis in spreadsheets or other tools
SurveyMonkey pricing:
- Team Advantage: $25/user/month, starting at 3 users, billed annually
- Team Premier: $75/user/month, starting at 3 users, billed annually
- Enterprise: Talk to sales for pricing
To learn more, view SurveyMonkey's pricing page.
SurveyMonkey G2 score: SurveyMonkey has a G2 score of 4.4/5 based on user reviews.
What SurveyMonkey customers are saying on G2: “The free plan lets you create surveys with up to 25 responses. For most real-world uses, that's very limiting. The basic paid plan doesn't cut it either. If you need to export your data, you're looking at the higher tiers that run closer to $100/month. Additionally, the survey customization options can be a lot better. The competitors in this space offer advanced customization that SurveyMonkey is definitely missing.” -Nitin M., Product Manager (G2 Review for SurveyMonkey).
3. Google Forms
About Google Forms: Google Forms is a free survey and data-collection tool within the Google Workspace suite. It allows teams to create simple surveys quickly and distribute them by link, email, or website embedding. Google Forms is frequently used by small teams needing a cost-effective way to gather basic employee feedback, including eNPS responses. While it lacks advanced analytics, it offers an easy, accessible option for teams beginning to measure employee sentiment.
Google Forms main features:
- Manual creation of an eNPS question using the standard 0-10 scale
- Automatic response collection with real-time charts and basic summary statistics
- Unlimited responses and survey sharing through links, email, or website embedding
- Direct export to spreadsheets for additional analysis
Google Forms pricing:
- Starter: $4.90 user per month
- Standard: 9.80 user per month
- Plus: $15.40 user per month
- Enterprise Plus: Talk to sales for pricing
To learn more, view Google Forms pricing page.
Google Forms G2 score: Google Forms has a G2 score of 4.6/5 based on user reviews.
What Google Forms customers are saying on G2: “Honestly, I enjoy using Google Workspace overall, though it can be somewhat challenging when the internet connection is unstable, as most of its tools require being online. Additionally, with so many apps like Docs, Sheets, Drive, and Meet, it can feel a bit overwhelming at first. However, once you become familiar with the platform, everything tends to run very smoothly.” - Girishchand B., Test Engineer Level 2 (G2 review for Google Forms).
4. Typeform
About Typeform: Typeform is an online form and survey platform known for its conversational and visually engaging survey design. The platform emphasizes creating experiences that feel more engaging and user-friendly, which can lead to higher completion rates compared with conventional survey formats. Typeform offers sufficient flexibility for teams wanting to collect employee sentiment through a clean, modern interface.
Typeform main features:
- Custom eNPS question creation using the standard 0-10 scoring format
- Conversational survey layout designed to improve respondent engagement
- Basic analytics with response summaries and distribution charts
- Integrations with spreadsheet tools and external platforms for extended analysis
Typeform pricing:
- Basic: $25 per month
- Plus: $50 per month
- Business: $83 per month
- Enterprise: Custom per month
To learn more, view Typeform's pricing page.
Typeform G2 score: Typeform has a G2 score of 4.5/5 based on user reviews.
What Typeform customers are saying on G2: “The user interface could be improved for applying design settings. Some of the options are buried in the brand and theme screens. It would be nice to have more control over where the questions and the answers appear on the screen, the layouts are pretty limited. On the data analysis side, it would be nice to have the ability to check questions that are tests so they are eliminated from the results. Right now I have to create a draft survey to test and once it is approved I have to copy the survey and give people a new link to the live version so I can utilize the reports.” - Jennifer N., Data Analyst & Community Engagement (G2 Review for Software).
5. Jotform
About Jotform: Jotform is an online form and survey builder that lets teams create custom forms, quizzes, and surveys without coding. The platform offers a drag-and-drop interface and a large template library. Jotform is frequently used by small to mid-sized teams needing a simple way to gather feedback, including employee sentiment and eNPS responses.
Jotform main features:
- Survey templates including eNPS-style questions that can be edited or customized
- Creation of 0-10 eNPS questions using scale and rating fields
- Reporting tools displaying distribution charts, summaries, and response trends
- Data export to spreadsheets and other tools for deeper analysis
Jotform pricing
- Starter: $0/month (All features included)
- Bronze: $34/month, billed annually
- Silver: $39/month, billed annually
- Gold: $99/month, billed annually
- Enterprise: Custom price, talk to sales for pricing
To learn more, view Jotform’s pricing page.
Jotform G2 score: Jotform has a G2 score of 4.7/5 based on user reviews.
What Jotform customers are saying on G2: “JotForm's builder is really useful and has so many field options and vairables which gives you a lot of customisation ability. It's an intiuituve no-code system that you can build fairly complex systems and process with to meet common business needs and customise them to meet your specific requirements. The support team and community have also been helpful. As it has been around for some time now, you can usually find a post similiar to your challenge, but if not you can submit a request for help and they come back to you in good time. It has a large amount of integrations which we have found helpful to move data around securely.” - Nathan C., Technology & Efficiency Manager (G2 Review for Jotform).
How Matter can help with eNPS surveys
Transforming eNPS measurement from a periodic checkup into an ongoing conversation requires tools that integrate seamlessly into daily workflows. Native integration with Slack and Microsoft Teams positions surveys directly where employees already communicate, eliminating the friction that typically suppresses response rates. When participation becomes effortless, companies gain more complete, representative data that truly reflects workforce sentiment.
A thoughtful approach to eNPS surveys balances statistical rigor with user experience. Research has validated that a 5-point eNPS scale performs equally well as traditional 11-point scales while requiring less cognitive effort from respondents. This optimization matters because it respects employees' time and attention, leading to more thoughtful eNPS responses and higher completion rates.
Automated eNPS survey distribution and collection
Administrative burden often derails even the best-intentioned eNPS programs. Matter's automation capabilities eliminate this challenge by allowing teams to configure survey schedules once, with the platform automatically handling distribution, reminder sending, and response collection. This approach ensures consistent measurement without requiring ongoing HR time investment.
The automated distribution system adapts to employees' schedules and preferences through several mechanisms:
- Surveys arrive at optimal times when response rates are historically highest
- Intelligent reminder systems nudge non-respondents without overwhelming them
- Real-time aggregation applies privacy protections while making data immediately available
- Instant feedback loops allow leaders to spot trends as they emerge
This thoughtful automation maintains the cadence needed for continuous employee engagement tracking while respecting individual workload variations. Teams can trigger eNPS surveys based on specific events or schedule eNPS surveys at regular intervals without manual intervention.
Real-time analytics and actionable insights
Raw eNPS data means little without clear interpretation. Matter's analytics dashboards surface key metrics immediately, showing current scores, trends over time, and comparisons across different segments. This accessibility ensures that insights reach decision makers quickly enough to inform timely interventions.
Beyond simple score reporting, Matter delivers deeper insights through advanced capabilities:
- Natural language processing identifies themes in open-ended responses automatically
- Feedback categorization sorts comments into topics like compensation, management quality, and work environment concerns
- Response rate tracking enables proactive engagement with teams showing low participation
- Trend analysis reveals patterns before they become systemic problems
These automated analysis features save HR teams countless hours they would otherwise spend manually reviewing comments. The platform transforms eNPS measurement from a static report into a dynamic management tool that provides a clear snapshot of workplace health and a complete picture of what drives employee morale.
Integration with recognition and rewards programs
The unique advantage of combining eNPS measurement with employee recognition and rewards is the opportunities it creates that standalone survey tools cannot match. Companies don't just identify problems through surveys. They can immediately deploy recognition to reinforce positive behaviors and reward teams that are improving. This integration creates a virtuous cycle in which measurement informs action, and recognition drives further progress.
Celebrating teams that improve their eNPS scores makes progress visible and rewarding throughout the company. When employees see that their feedback leads not just to promises but to tangible recognition of improvement efforts, their investment in future surveys deepens. This visible responsiveness builds trust and demonstrates that leadership genuinely values employee input.
Targeted recognition programs can also support retention efforts identified through eNPS surveys. Deploying appreciation and team rewards to departments showing declining scores addresses employee morale concerns before they trigger departures. This proactive approach transforms eNPS from a measurement tool into an intervention that actively strengthens company culture and contributes to business success.
Frequently asked questions about eNPS surveys
Q: What is an eNPS survey, and how does it work?
A: An eNPS survey measures employee loyalty by asking how likely employees are to recommend their company as a place to work on a 0-10 or 5-point scale. Respondents scoring 9-10 are Promoters, 7-8 are Passives, and 0-6 are Detractors. Calculate the eNPS score by subtracting the Detractor percentage from the Promoter percentage, yielding a number from -100 to +100.
Q: What are good eNPS survey questions to ask?
A: The best eNPS survey questions include the core question about likelihood to recommend, followed by "What is the primary reason for your score?" and "What would make you more likely to recommend us?" These follow-up questions capture qualitative feedback explaining the numerical score and help identify areas for improvement in job satisfaction, career growth, work-life balance, and manager effectiveness.
Q: How often should companies conduct eNPS surveys?
A: Most companies conduct eNPS surveys quarterly to balance trend tracking with avoiding survey fatigue. Some deploy monthly pulse surveys with eNPS questions for continuous feedback. The ideal frequency depends on company size, pace of change, and response capacity. Quarterly surveys work well for most mid-sized businesses, while larger enterprises often prefer monthly tracking.
Q: What is a good eNPS score?
A: Any positive eNPS score above 0 is acceptable, scores above 10 are good, scores above 30 are great, and scores above 50 are excellent. eNPS scores range from -100 to 100. However, what constitutes a good ENPS score varies by industry and company size, making internal trend tracking and peer benchmarking more valuable than absolute numbers alone.
Q: What eNPS survey software features matter most?
A: Essential eNPS software features include anonymous response collection, automated survey scheduling, real-time analytics dashboards, trend tracking, and workplace platform integration. The best eNPS tools also offer action-planning features, benchmarking capabilities, customizable templates, and mobile optimization. Look for platforms that help survey employees where they already work to increase participation.
Q: What is the eNPS survey meaning for retention?
A: eNPS scores strongly predict employee retention because Detractors are significantly more likely to leave within 12 months, while Promoters stay longer and refer quality candidates. Companies with high eNPS scores experience lower turnover costs, reduced hiring expenses, and better talent attraction. A declining eNPS score serves as an early warning system, helping teams improve retention before losing critical talent.
Final thoughts about eNPS surveys
eNPS surveys provide the foundation for understanding employee sentiment and driving meaningful workplace improvements. The right eNPS survey tool makes it easy to collect honest feedback, identify trends as they emerge, and take action that genuinely improves employee retention and engagement. Companies that embrace regular eNPS measurement position themselves to respond proactively to workforce concerns rather than reacting to departures after damage is done.
Matter offers a comprehensive solution combining eNPS measurement with recognition and rewards programs, creating a complete platform for building employee loyalty and satisfaction. By integrating surveys directly into communication tools, automating distribution and analysis, and connecting insights to recognition programs, Matter transforms how teams understand and respond to their workforce. The platform's user-friendly approach respects employees' time while delivering the detailed insights that HR teams need to drive strategic improvements and encourage consistent employee participation.
Ready to transform employee feedback into meaningful action? Schedule a demo with a Matter expert today and discover how our platform can help you measure employee loyalty, identify opportunities for improvement, and create a culture where employees feel valued and engaged.
