Measuring employee loyalty accurately requires tools designed to capture authentic employee sentiment and drive meaningful action. At Matter, we recognize that organizations face overwhelming challenges when evaluating eNPS survey software platforms. Distinguishing genuinely effective eNPS survey tool options from solutions that promise insights but deliver complexity requires careful evaluation. The marketplace floods teams with countless eNPS software claiming to measure employee satisfaction, yet many create confusion with complicated rating scales.
Choosing the wrong survey tool leads to predictable consequences that undermine engagement initiatives before they begin. Organizations invest in eNPS surveys only to face low participation when employees feel interfaces are confusing or disconnected. Without well-designed question sets and intuitive rating systems, honest feedback becomes unreliable for identifying trends. Poor implementations waste valuable time and budget while failing to deliver actionable insights needed to strengthen company culture.
What is eNPS survey software?
Understanding what makes effective eNPS survey software helps organizations select platforms that truly measure employee loyalty and drive meaningful improvements in the employee experience. These specialized eNPS tools automate the collection and analysis of employee feedback through standardized surveys. The right eNPS software transforms raw employee responses into engagement insights that leadership can use to strengthen culture. Quality platforms eliminate manual work while ensuring consistent measurement that tracks progress and supports the organization's success.
How employee net promoter score measurement works
The employee net promoter score methodology centers on one powerful question: How likely are you to recommend this organization as a great place to work? Staff respond using a rating scale, and their answers categorize them into three groups based on employee sentiment. Promoters actively recommend the workplace, Passives feel neutral, and Detractors may discourage others from joining. The final eNPS score is calculated by subtracting the Detractor percentage from the Promoter percentage, resulting in a metric ranging from -100 to +100.
This scoring approach provides several advantages for HR teams seeking to measure employee loyalty effectively:
- Simplicity: One core question delivers a standardized benchmark that tracks trends over time
- Predictive power: Research shows eNPS correlates strongly with employee turnover intentions and referral behavior
- Actionability: Follow-up questions reveal specific feedback about what drives eNPS scores positively or negatively
- Benchmarking: Standardized net promoter score eNPS methodology allows comparison across departments and industry peers
Key features that define quality eNPS software platforms
Quality eNPS survey tool platforms offer automated distribution that integrates seamlessly with workplace communication tools. These eNPS tools provide customizable question sets that adapt to different organizational needs while maintaining measurement consistency. Real-time analytics dashboards help HR teams track eNPS scores, identify areas for improvement, and generate actionable insights. The best eNPS software ensures feedback is collected anonymously, encouraging honest responses that reflect authentic employee sentiment.
Additional key features worth evaluating in any eNPS software include capabilities that enhance the employee experience:
- Segmentation tools that break down eNPS data by department, tenure, manager effectiveness, or location
- Trend analysis showing whether eNPS scores improve or decline after specific initiatives drive improvement
- Action planning features that connect engagement insights to targeted actions and improvement workflows
- Integration options with HRIS systems and performance management platforms for data-driven decisions
How eNPS surveys differ from broader employee satisfaction tools
While general employee satisfaction measurements cover broad workplace attitudes through dozens of questions, eNPS surveys offer a focused metric. Traditional satisfaction tools often suffer from survey fatigue, as lengthy questionnaires reduce employee completion rates. The eNPS approach increases participation through brevity while providing a standardized benchmark that teams can track consistently. This focused methodology helps organizations measure employee sentiment without overwhelming staff with lengthy surveys.
The net promoter score eNPS methodology also enables easier comparison across departments and industry benchmarks than broader assessments. Organizations can quickly identify areas where team engagement thrives and which need attention using eNPS data. This enhances resource allocation strategy and facilitates data-informed decisions regarding areas for improvement activities. Companies that use recurring eNPS surveys gain continuous visibility into how employees feel about their workplace and personal experiences.
What are the benefits of using eNPS survey software?
Implementing dedicated eNPS survey software transforms how organizations capture employee feedback and systematically measure employee loyalty. Manual processes create administrative burdens and inconsistencies that undermine data quality and employee experience tracking. Purpose-built eNPS tools automate the entire lifecycle while providing analytics capabilities that turn raw eNPS responses into strategic insights. These benefits compound over time as organizations build historical eNPS datasets that reveal trends and validate the impact on business performance.
Consistent measurement without administrative burden
Automation eliminates the manual work of distributing recurring eNPS surveys and tracking employee responses across the workforce. eNPS software platforms handle scheduling, reminders, and collection automatically, ensuring consistent measurement without administrative overhead. This consistency helps HR teams establish baseline eNPS scores and track improvement over time with reliable engagement metrics. Automated systems also make it easier to segment eNPS responses by department, tenure, or manager effectiveness.
Key features of automation in eNPS software include benefits that improve the employee experience:
- Scheduled deployment that runs pulse surveys at optimal intervals without manual intervention
- Smart reminders that follow up with non-respondents while respecting participation boundaries
- Time zone awareness, ensuring global teams receive eNPS surveys at appropriate local times
- Segmented distribution allowing different cadences for various departments to measure eNPS effectively
Turning raw eNPS data into a strategic direction
Modern eNPS software streamlines the entire lifecycle from question design through insight generation for HR teams. Pre-built templates provide research-backed questions that maximize participation while capturing meaningful employee feedback about employee experience. Automated analysis converts raw eNPS responses into visual dashboards that instantly show promoter, passive, and detractor percentages. This complete picture of employee sentiment enables faster data-driven decisions about improvement initiatives.
Beyond basic scoring, advanced eNPS tools reveal patterns that inform strategy and identify areas needing attention:
- Driver analysis identifying which factors most influence eNPS scores and employee morale positively or negatively
- Comment themes using text analysis to surface employee concerns or praise from specific feedback
- Correlation insights connecting eNPS trends to other metrics like retention, job satisfaction, and productivity
- Predictive indicators flag teams with unhappy employees at risk before turnover problems escalate
Enabling proactive culture management through engagement insights
Real-time insights enable organizations to continuously monitor employee sentiment rather than wait for annual reviews. Dashboards display current eNPS scores alongside historical trends, showing whether improvement initiatives are working effectively. Team-level breakdowns help identify areas where team engagement thrives and where manager effectiveness may need support. This visibility into engagement metrics helps leadership make data-driven decisions quickly.
This continuous improvement visibility transforms how leadership approaches company culture and employee experience management. Rather than reacting to exit interviews or annual survey results, organizations can address employee concerns as they emerge. The shift from reactive to proactive management often results in measurable improvements in retention within months. Organizations that actively recommend action based on eNPS data achieve higher eNPS scores and better business performance.
Why selecting the right eNPS survey tool matters
Choosing the wrong eNPS software platform can lead to poor response rates, inaccurate eNPS data, and missed opportunities to improve morale. The eNPS survey tool you select directly impacts whether employees feel comfortable participating and whether employee feedback reflects genuine sentiment. Understanding which key features matter most helps ensure your investment delivers valuable engagement insights. The right eNPS software strengthens company culture and supports the organization's success by improving the employee experience.
Driving participation through thoughtful design
User-friendly interfaces directly affect participation, as complex systems discourage employees from completing assessments. Platforms that integrate into familiar workplace tools remove friction, meeting workers where they already operate daily. This approach helps employees feel that providing feedback is easy and that the organization values it. Higher participation rates ensure eNPS scores accurately represent employee sentiment across the entire workforce.
Design elements that boost completion rates include key features that enhance employee experience:
- Mobile optimization allows employee responses from any device without formatting issues
- Progress indicators showing employees how quickly the eNPS survey can be completed
- Intuitive rating scales that staff understand without instructions, improving eNPS data quality
- Seamless authentication eliminates login barriers that cause survey abandonment among employees
Ensuring eNPS data you can trust for data-driven decisions
Proper eNPS survey design ensures that employee responses reflect genuine employee sentiment rather than confusion about rating scales. Well-designed questions use clear language that all employees understand, regardless of role or tenure at the organization. Rating scales must be intuitive enough that workers rate consistently without second-guessing what different numbers mean. Accurate measurement depends on thoughtful question sequencing that captures honest feedback and specific insights into the employee experience.
Additional factors that improve eNPS data accuracy include practices conducted anonymously to encourage candid employee feedback:
- Question clarity, avoiding jargon or ambiguous phrasing that confuses employees
- Appropriate anonymity guarantees that encourage honest feedback without fear of consequences
- Consistent methodology enabling valid comparison of eNPS scores across time periods
- Representative participation captures voices from all segments, so employees feel included
Supporting organizational growth without added complexity
As organizations expand, manual processes become unsustainable and prone to inconsistency across departments and locations. Scalable eNPS software handles growth seamlessly, accommodating hundreds or thousands of employees without additional administrative overhead. Cloud-based eNPS tools ensure that remote, hybrid, and in-office workers all have equal access to provide employee feedback. This scalability supports the organization's success by maintaining a consistent employee experience measurement.
Efficient scaling also means maintaining measurement consistency even as the organization adds new departments or locations. The right eNPS survey tool grows with the company without requiring re-implementation or methodology changes. This continuity preserves historical eNPS comparisons, revealing long-term trends in employee sentiment. Organizations can track how employees feel across different growth phases and identify areas that need targeted action.
15 best eNPS survey software platforms
These platforms represent the leading eNPS software options across enterprise, mid-market, and budget-friendly categories for measuring employee loyalty. Each solution offers distinct advantages depending on organization size, technical requirements, and budget constraints for eNPS tools. Enterprise platforms provide sophisticated analytics and global capabilities for large-scale employee experience measurement. Mid-market eNPS software options balance functionality with accessible pricing, while budget-friendly tools make feedback collection possible for any organization.
5 enterprise-level eNPS survey software solutions
Enterprise eNPS tools provide advanced analytics, global capabilities, and comprehensive integration options for large organizations measuring employee engagement at scale. These eNPS software solutions handle thousands of employees across multiple locations while maintaining data security and compliance requirements. Sophisticated reporting key features enable detailed segmentation of eNPS data by department, geography, and demographic factors. While enterprise platforms offer robust functionality, they typically require longer implementation timelines.
1. Matter
About Matter: Matter delivers enterprise-grade eNPS software capabilities through an innovative approach that prioritizes both eNPS data quality and employee participation. Unlike traditional platforms requiring lengthy implementations, Matter's architecture enables rapid deployment across global workforces while maintaining sophisticated analytics. The platform's native integration with Slack and Microsoft Teams means enterprise HR teams can launch eNPS surveys within their existing communication infrastructure. This approach helps employees feel that providing feedback fits naturally into their daily experience.
What sets Matter apart for enterprise deployments is its unified approach to measurement and targeted actions that drive improvement. Rather than treating eNPS scores as an isolated metric, Matter connects survey insights directly to recognition and rewards capabilities. When eNPS data reveals engagement gaps in specific departments, leaders can immediately deploy appreciation initiatives through the same platform. This closed-loop system transforms measurement from passive reporting into an active improvement engine that addresses employee concerns across complex organizations.
Matter main features:
- Enterprise-scale deployment with multi-location and timezone support for global employee feedback collection
- Advanced segmentation analytics breaking down eNPS scores by any demographic dimension
- Unified measurement and recognition platform enabling immediate targeted actions on engagement insights
- Customizable 5-point eNPS system optimized for higher participation rates among employees
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: "Our company's culture & morale changed overnight! In under 2 months, we've had over 2,000 kudos sent and 80%+ engagement across all employees. Matter has motivated people to participate like no other software we have ever used." - Jeff Hagel, President at McInnis & Holloway (Customer Story)
2. Qualtrics EmployeeXM
About Qualtrics EmployeeXM: Qualtrics EmployeeXM offers a comprehensive employee experience management platform with AI-powered predictive intelligence capabilities for enterprise organizations. The platform's analytics forecast employee turnover risk based on eNPS response patterns, enabling proactive retention strategies before problems escalate. Multi-language support and global compliance features make Qualtrics suitable for multinational deployments measuring employee sentiment. The platform connects eNPS data to broader customer satisfaction and customer experience metrics for a complete picture of insights.
Qualtrics EmployeeXM main features:
- AI-powered predictive intelligence forecasting employee turnover based on eNPS response patterns
- Multi-language support for global workforce eNPS surveys across organizations
- Statistical analysis tools for rigorous eNPS data examination and trend analysis
- Integration with major HRIS and business intelligence platforms for data-driven decisions
Qualtrics EmployeeXM pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with Qualtrics EmployeeXM.
Qualtrics EmployeeXM G2 score: Qualtrics has a G2 score of 4.4/5 based on user reviews.
What Qualtrics EmployeeXM customers are saying on G2: “Preston Donohoo, with Red Pepper, has been fantastic to partner with. He is thorough, excellent at training and his customer support is outstanding. He made our implementation go very smoothly. We have found the Qualtrics engagement survey and 360s tools easy to use, with the ability to dive deep into our results. We would definitely recommend Qualtrics to others.” - Kelli G., Global Talent Manager (G2 Review for Qualtrics EmployeeXM).
3. Culture Amp
About Culture Amp: Culture Amp provides research-backed question templates developed from analyzing millions of employee responses across industries and organizations. The platform's extensive benchmarking database shows how eNPS scores compare with those of similar companies, providing context for employee sentiment analysis. A science-driven methodology ensures measurement validity across diverse workforce populations seeking to assess employee loyalty. Culture Amp helps organizations understand how employees feel relative to industry peers for better engagement insights.
Culture Amp main features:
- Research-backed templates from millions of eNPS survey responses measuring employee experience
- Extensive benchmarking comparing eNPS scores to industry peers for context
- Manager effectiveness enablement tools guiding leaders through eNPS results interpretation
- Action planning workflows connecting engagement insights to improvement initiatives and targeted actions
Culture Amp pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with Culture Amp.
Culture Amp G2 score: Culture Amp has a G2 score of 4.5/5 based on user reviews.
What Culture Amp customers are saying on G2: “I’ve been using this software for a while now, and one of its standout features is how well-organized the system is. Everything is laid out in a clear and intuitive way, making it easy to navigate. Additionally, the punctuality of the communications is exceptional – notifications and updates are always timely, ensuring that I stay on top of tasks and deadlines. It’s a reliable tool for those who value efficiency and clear communication. Highly recommended!” - Anna L., SEO Consultant (G2 Review for Culture Amp).
4. Glint
About Glint: Glint operates as a continuous listening eNPS software platform with always-on employee sentiment tracking that captures shifts as they happen. The platform combines traditional eNPS surveys with pulse surveys to create a complete picture of workforce sentiment for organizations. Manager effectiveness enablement tools guide leaders in interpreting eNPS results and planning targeted actions for their teams. Glint helps organizations identify areas where employees feel disengaged before employee turnover occurs.
Glint main features:
- Continuous listening captures employee sentiment shifts in real time for proactive management
- Manager-specific dashboards with guided action recommendations based on eNPS data
- Predictive models forecasting retention risks before employee turnover occurs in the organization
- LinkedIn integration leveraging workforce intelligence eNPS data for comprehensive employee experience insights
Glint pricing:
- Microsoft Viva Employee: $2.00 user/month (Annual commitment)
- Microsoft Viva Workplace: $6.00 user/month (Annual commitment)
- Microsoft Viva Suite: $12.00 user/month (Annual commitment)
To learn more, view Glint’s pricing page.
Glint G2 score: Glint has a G2 score of 4.6/5 based on user reviews.
What Glint customers are saying on G2: “Good depiction of data, easy to view formats with a variety of different cuts of data available. Not super user-friendly, requires too many clicks to filter the data needed.” - Anjali A., Human Resources Consultant (G2 Review for Software).
5. Workday
About WorkDay: WorkDay delivers AI-powered engagement insights automatically, identifying patterns in eNPS data and recommending specific targeted actions without requiring manual analysis. The platform's machine learning algorithms surface themes from open-ended employee responses, converting qualitative feedback into quantifiable employee sentiment trends. A privacy-first architecture ensures anonymous feedback while still enabling team sentiment visibility. WorkDay helps organizations measure employee loyalty and track how employees feel across all levels.
WorkDay main features:
- AI-powered pattern recognition identifies themes in eNPS responses automatically
- Automated recommendations suggesting targeted actions based on employee feedback analysis
- Privacy-first anonymous feedback with configurable team engagement visibility for organizations
- Natural language processing, extracting actionable insights from employee comments and concerns
WorkDay pricing:
- Workday Adaptive Planning: Free for 30 days
To learn more, view WorkDay’s pricing page.
WorkDay G2 score: WorkDay has a G2 score of 4.0/5 based on user reviews.
What WorkDay customers are saying on G2: “I've found Workday to be a reliable application for handling holiday and HR activities at my company. Its user-friendly interface makes requesting leave and checking balances easy and efficient. Real-time updates ensure I always know my leave status without chasing paperwork. I appreciate the integration with other HR functions, which provides a central hub for important information. While there can be some lag during busy times, overall, Workday simplifies holiday management and enhances transparency for both employees and HR teams.” - Saurabh Y., Senior Engineer (G2 Review for WorkDay).
5 mid-market eNPS survey tool options
Mid-market eNPS software platforms balance robust functionality with accessible pricing and faster implementation timelines, making them suitable for growing organizations. These eNPS tools provide essential key features like automated distribution, real-time insights, and workplace integrations without enterprise complexity. Implementation typically takes days or weeks rather than months, allowing HR teams to start collecting employee feedback quickly. Mid-market eNPS survey software options help organizations identify unhappy employees before they leave while building a strong company culture.
6. Matter
About Matter: Matter is purpose-built for mid-market organizations seeking powerful eNPS software capabilities without enterprise complexity or lengthy implementation timelines. The platform's 2-minute setup process eliminates the weeks of configuration that delay employee feedback collection with traditional eNPS tools. Pre-built templates provide ready-to-use question sets that HR teams can deploy immediately to measure employee sentiment. Customization options allow tailoring eNPS surveys to a company's specific culture and organizational values.
Matter's intuitive 5-point eNPS scale addresses one of the biggest challenges mid-market organizations face: getting busy employees to actually complete surveys. By simplifying the traditional 0-10 scale into a format workers understand instantly, Matter consistently achieves higher eNPS scores for participation. This means mid-market HR teams with limited resources can gather statistically significant eNPS data without extensive survey promotion. The platform helps organizations measure employee loyalty and track employee sentiment without creating an administrative burden.
Matter main features:
- 2-minute setup enabling same-day eNPS survey deployment without technical expertise
- Intuitive 5-point scale maximizing participation rates and employee satisfaction with the process
- Pre-built and customizable templates balancing speed with flexibility for different survey types
- Integrated Feedback Friday automation, maintaining a consistent recurring eNPS surveys measurement cadence
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: “I love how easy it is for employees to recognize each other with kudos. Matter has boosted morale, increased employee engagement, and it's now a strong presence in our company culture.” - Michael Margolese, Senior Human Resources Manager at Trend Hunter (Customer Story).
7. Lattice
About Lattice: Lattice combines performance management and eNPS survey measurement in a unified platform that connects eNPS scores to individual development conversations. This integration helps managers understand how team sentiment relates to performance outcomes and job satisfaction across the organization. Customizable question banks allow organizations to tailor eNPS surveys while maintaining core measurement validity for employee experience tracking. Lattice provides engagement insights that connect employee feedback to career growth and employee morale.
Lattice main features:
- Combined performance and engagement measurement in one eNPS software platform
- Customizable eNPS questions aligned with company values and employee experience priorities
- Manager dashboards connecting team eNPS scores to performance data and engagement metrics
- Goal-setting integration linking employee feedback to development planning and continuous improvement
Lattice pricing:
- Talent Management: $11/seat/month
- HRIS: $5/seat/month
- Engagement: $4/seat/month
- Grow: $4/seat/month
- Compensation: $6/seat/month
To learn more, view Lattice’s pricing page.
Lattice G2 score: Lattice has a G2 score of 4.7/5 based on user reviews.
What Lattice customers are saying on G2: “Ease of use and ease of implementation. The implementation time commitment was hours not weeks. We initially implemented all modules except Grow, Comp, and Engage and manged to configure and test all modules in less than two weeks. The product team is very receptive to feedback and also able to help come up with creative workarounds for functional gaps. The customer support is great and very responsive.” - Matthew H., Senior Human Resources Manager (G2 Review for Lattice).
8. 15Five
About 15Five: 15Five embeds eNPS surveys naturally within weekly check-ins, making employee feedback collection feel like part of the normal workflow rather than an interruption to employees. The platform integrates eNPS measurement into regular manager-employee conversations, increasing context around eNPS scores and enabling immediate follow-up on employee concerns. Manager training resources help leaders have productive feedback conversations that improve morale and employee experience. This approach helps employees feel their input matters and drives continuous improvement.
15Five main features:
- eNPS surveys embedded within weekly check-in workflows for natural employee feedback collection
- Integration with regular manager conversations for contextual engagement insights
- Manager training resources supporting feedback conversations and targeted actions planning
- OKR alignment connecting employee engagement to goal achievement and the organization's success
15Five pricing:
- Engage: $4/user/month, billed annually
- Perform: $10/user/month, billed annually
- Total Platform: $16/user/month, billed annually
- Transform: on-demand packages starting at $99/month
To learn more, view 15Five’s pricing page.
15Five G2 score: 15Five has a G2 score of 4.6/5 based on user reviews.
What 15Five customers are saying on G2: “We have built a company wide OKR tied to our company wide average Pulse score. It is an easy check of how the company is "feeling" from week to week, and over the last 2 years, I have found it to be accurate, important and super easy for the team to adopt and stay consistent in use.”- Dan A., Small-Business (G2 Review for 15Five).
9. TinyPulse
About TinyPulse: TinyPulse emphasizes anonymous feedback collection that encourages honest feedback without fear of repercussion for employees. The platform's cheers feature allows peer recognition alongside eNPS surveys, creating a complete picture of workplace culture and employee sentiment. Trend analysis shows whether employee satisfaction improves or declines in response to specific organizational changes. TinyPulse helps organizations measure employee sentiment and track eNPS scores while building a positive company culture.
TinyPulse main features:
- Strong anonymity guarantees encourage honest feedback from employees, which is conducted anonymously
- Peer recognition features complementing eNPS survey data with engagement insights
- Trend analysis validating the impact of workplace changes on employee morale and eNPS scores
- Suggestions box capturing improvement ideas alongside eNPS scores from employees
TinyPulse pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with TinyPulse.
TinyPulse G2 score: TinyPulse has a G2 score of 4.9/5 based on user reviews.
What TinyPulse customers are saying on G2: “Every part of it. It claims to be anonymous, but I was told it is not and that that is a false and misleading statement.” - Verified User in Automotive.
10. Workleap/Officevibe
About Workleap/Officevibe: Workleap/Officevibe automates weekly pulse surveys with science-backed questions designed to maximize validity and actionability for measuring employee experience. The platform's Good Vibes feature enables peer recognition that complements eNPS survey data, providing a fuller, more complete picture of team engagement. Team health dashboards provide real-time insights into employee sentiment without requiring manual report generation by HR teams. Officevibe helps organizations identify areas needing attention and track how employees feel over time.
Workleap/Officevibe main features:
- Automated weekly pulse surveys with science-backed questions for measuring employee satisfaction
- Good Vibes peer recognition complements eNPS survey insights and employee engagement
- Team health dashboards providing at-a-glance employee sentiment visibility and engagement metrics
- Anonymous feedback channels for sensitive topics that help employees feel safe sharing concerns
Workleap/Officevibe pricing:
- Free: $0/user/month
- Essential: $3.50/person/month
- Pro: $5/person/month
To learn more, view Workleap/Officevibe’s pricing page.
Workleap/Officevibe G2 score: Workleap/Officevibe has a G2 score of 4.3/5 based on user reviews.
What Workleap/Officevibe customers are saying on G2: “Officevibe provides a regular stream of honest feedback and discussion between managers and employees across our company. GoodVibes has become THE way our employees appreciate and recognize one another. Our management team disucsses the data and anonymous responses on a monthly basis.” - Anthony B., President (G2 Review for Workleap).
5 budget-friendly eNPS survey software platforms
Budget-friendly eNPS tools offer core functionality at affordable price points, ideal for small organizations or those testing employee feedback programs. These eNPS software solutions eliminate financial barriers to measuring employee loyalty while still delivering reliable eNPS data collection and basic analytics. Many offer free tiers that make professional eNPS surveys accessible to startups and small businesses without financial commitment. Budget-friendly eNPS survey software options help organizations track eNPS scores and employee sentiment without enterprise investment.
11. Matter
About Matter: Matter proves that effective employee feedback collection doesn't require enterprise budgets or complex eNPS software platforms. The Free Forever plan includes core eNPS functionality without requiring credit cards or paid commitments, making professional measurement accessible to any organization. Small HR teams can capture the same quality engagement insights as large corporations without corresponding investment in expensive eNPS tools. This accessibility helps organizations of any size measure employee loyalty and track employee sentiment.
What makes Matter uniquely valuable for budget-conscious organizations is the combination of free eNPS surveys with built-in recognition capabilities. Many free eNPS tools collect eNPS data but leave organizations wondering what targeted actions to take next. Matter's coin-based reward system, included even in free tiers, enables immediate action on employee feedback. When eNPS surveys reveal engagement gaps, leaders can deploy appreciation initiatives through the same platform to improve morale without purchasing other tools.
Matter main features:
- Free Forever plan with core eNPS survey functionality and no hidden costs for organizations
- Coin-based rewards enabling immediate targeted actions on employee feedback and eNPS insights
- Low upgrade costs starting at $1/user for premium eNPS software capabilities
- Complete recognition platform included, eliminating the need for other tools to act on engagement insights
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: “Our brand is less formal, more “joy and yay”. Matter allows us to bring our sense of personality to our culture." - Sabrina Roccazzella, Human Resources Business Partner at Cashrewards (Customer Story).
12. SurveyMonkey
About SurveyMonkey: SurveyMonkey provides pre-built eNPS templates for quick deployment without starting from scratch when measuring employee sentiment. The platform's familiar interface reduces the learning curve for HR teams new to systematic employee feedback collection and eNPS surveys. Basic analytics converts employee responses into visual reports that clearly communicate eNPS results to stakeholders. SurveyMonkey offers eNPS surveys functionality that helps organizations track employee satisfaction and engagement metrics affordably.
SurveyMonkey main features:
- Pre-built eNPS templates ready for immediate deployment to measure employee loyalty
- Familiar interface minimizing learning curve for HR teams conducting eNPS surveys
- Customizable rating scales accommodating different eNPS methodologies and survey types
- Export options enabling further eNPS data analysis in spreadsheets for data-driven decisions
SurveyMonkey pricing:
- Team Advantage: $25/user/month, starting at 3 users, billed annually
- Team Premier: $75/user/month, starting at 3 users, billed annually
- Enterprise: Talk to sales for pricing
To learn more, view SurveyMonkey’s pricing page.
SurveyMonkey G2 score: SurveyMonkey has a G2 score of 4.4/5 based on user reviews.
What SurveyMonkey customers are saying on G2: “The free plan lets you create surveys with up to 25 responses. For most real-world uses, that's very limiting. The basic paid plan doesn't cut it either. If you need to export your data, you're looking at the higher tiers that run closer to $100/month. Additionally, the survey customization options can be a lot better. The competitors in this space offer advanced customization that SurveyMonkey is definitely missing.” -Nitin M., Product Manager (G2 Review for SurveyMonkey).
13. Google Forms
About Google Forms: Google Forms offers completely free survey creation and distribution with no user limits or subscription costs for organizations. Organizations already using Google Workspace can deploy eNPS surveys without adopting new eNPS tools or additional software platforms. While lacking specialized eNPS software features, the platform's flexibility allows HR teams to create functional employee feedback measurement systems. Google Forms helps organizations measure employee sentiment and collect employee responses at zero cost.
Google Forms main features:
- Completely free with no user limits or hidden costs for organizations conducting eNPS surveys
- Native Google Workspace integration for existing users, measuring employee feedback
- Flexible configuration supporting various eNPS rating methodologies for employee responses
- Automatic eNPS data collection into Google Sheets for engagement metrics analysis
Google Forms pricing:
- Starter: $4.90 user per month
- Standard: 9.80 user per month
- Plus: $15.40 user per month
- Enterprise Plus: Talk to sales for pricing
To learn more, view Google Forms pricing page.
Google Forms G2 score: Google Forms has a G2 score of 4.6/5 based on user reviews.
What Google Forms customers are saying on G2: “Honestly, I enjoy using Google Workspace overall, though it can be somewhat challenging when the internet connection is unstable, as most of its tools require being online. Additionally, with so many apps like Docs, Sheets, Drive, and Meet, it can feel a bit overwhelming at first. However, once you become familiar with the platform, everything tends to run very smoothly.” - Girishchand B., Test Engineer Level 2 (G2 review for Google Forms).
14. Typeform
About Typeform: Typeform features conversational eNPS survey design with an engaging interface that feels more like dialogue than traditional surveys. The platform's one-question-at-a-time approach reduces survey fatigue and often increases completion rates among employees providing feedback. Visual customization options allow branding that makes eNPS surveys feel integrated with company culture and organizational identity. Typeform helps employees feel engaged in the feedback process, improving the quality of honest feedback.
Typeform main features:
- Conversational design creating engaging eNPS survey experiences for employees
- One-question-at-a-time format reduces cognitive load and improves the quality of employee responses quality
- Visual customization matching company culture branding for a better employee experience
- Logic jumps, creating personalized survey paths based on employee feedback
Typeform pricing:
- Basic: $25 per month
- Plus: $50 per month
- Business: $83 per month
- Enterprise: Custom per month
To learn more, view Typeform’s pricing page.
Typeform G2 score: Typeform has a G2 score of 4.5/5 based on user reviews.
What Typeform customers are saying on G2: “The user interface could be improved for applying design settings. Some of the options are buried in the brand and theme screens. It would be nice to have more control over where the questions and the answers appear on the screen, the layouts are pretty limited. On the data analysis side, it would be nice to have the ability to check questions that are tests so they are eliminated from the results. Right now I have to create a draft survey to test and once it is approved I have to copy the survey and give people a new link to the live version so I can utilize the reports.” - Jennifer N., Data Analyst & Community Engagement (G2 Review for Software).
15. Jotform
About Jotform: Jotform provides a drag-and-drop builder with templates that simplify eNPS survey creation without requiring technical skills from HR teams. The platform offers configurable rating scales that support different eNPS methodologies for measuring employee satisfaction and loyalty. A generous free plan with monthly submission limits makes Jotform accessible for small organizations testing employee feedback programs. Jotform helps organizations collect eNPS data and track employee sentiment without significant investment.
Jotform main features:
- Drag-and-drop builder requiring no technical expertise for eNPS survey creation
- Template library including employee feedback options and eNPS survey types
- Configurable rating scales for various eNPS methodologies measuring employee experience
- Generous free tier with reasonable submission limits for organizations
Jotform pricing:
- Starter: $0/month (All features included)
- Bronze: $34/month, billed annually
- Silver: $39/month, billed annually
- Gold: $99/month, billed annually
- Enterprise: Custom price, talk to sales for pricing
To learn more, view Jotform’s pricing page.
Jotform G2 score: Jotform has a G2 score of 4.7/5 based on user reviews.
What Jotform customers are saying on G2: “JotForm's builder is really useful and has so many field options and vairables which gives you a lot of customisation ability. It's an intiuituve no-code system that you can build fairly complex systems and process with to meet common business needs and customise them to meet your specific requirements. The support team and community have also been helpful. As it has been around for some time now, you can usually find a post similiar to your challenge, but if not you can submit a request for help and they come back to you in good time. It has a large amount of integrations which we have found helpful to move data around securely.” - Nathan C., Technology & Efficiency Manager (G2 Review for Jotform).
Key features to evaluate when choosing eNPS software
Understanding which key features deliver genuine value helps organizations evaluate eNPS tools effectively and avoid paying for capabilities they won't use. Not all eNPS software offers the same functionality, and missing critical key features can undermine measurement effectiveness. Prioritizing the right capabilities ensures your eNPS survey tool supports both immediate needs and future organizational growth. These key features differentiate eNPS tools that merely collect eNPS data from those that drive meaningful improvements in employee experience.
Automation capabilities that save HR teams time
Automation eliminates manual distribution work and ensures consistent eNPS measurement without administrative overhead for HR teams. Look for eNPS software platforms that offer capabilities supporting recurring eNPS surveys and efficient employee feedback collection.
Key features of automation to evaluate in eNPS tools include:
- Recurring schedules deploy eNPS surveys automatically at chosen intervals without manual intervention
- Smart reminders following up with non-respondents while respecting employees' participation boundaries
- Timezone-aware distribution ensuring global employees receive eNPS surveys at appropriate local times
- Trigger-based surveys launching pulse surveys based on events like onboarding completion or role changes
Customization options that fit organizational culture
Customization enables HR teams to tailor eNPS surveys to their company culture while maintaining measurement validity. Flexible eNPS software platforms let organizations add context-gathering questions beyond the standard recommendation question. This flexibility improves the employee experience and helps employees feel their specific feedback matters.
Important customization key features include capabilities that enhance eNPS data quality:
- Question bank flexibility, adding supplemental questions while preserving the core net promoter score eNPS methodology
- Rating scale options accommodating different approaches from traditional 0-10 to simplified eNPS formats
- Branding elements making eNPS surveys feel aligned with company culture and organizational identity
- Conditional logic showing different follow-up questions based on initial eNPS responses from employees
Analytics depth that drives data-driven decisions
Real-time insights eliminate waiting periods between collecting eNPS responses and understanding employee sentiment across the organization. Beyond basic eNPS score display, evaluate eNPS software for analytics capabilities that enable strategic data-driven decisions. These engagement insights help HR teams identify areas for improvement and track progress.
Valuable analytics key features in eNPS tools include capabilities that surface actionable insights:
- Trend analysis showing eNPS score changes over time, with context for understanding employee experience
- Segmentation tools breaking down eNPS results by department, tenure, location, or manager effectiveness
- Comment analysis surfacing themes from open-ended employee responses and specific feedback
- Benchmark comparisons providing context through industry or historical eNPS comparisons
Best practices for maximizing eNPS survey effectiveness
Following proven best practices ensures eNPS surveys generate reliable eNPS data and actionable insights for HR teams. Even the best eNPS software delivers poor results when deployed without strategic planning for employee feedback collection. Implementing these practices transforms eNPS survey programs from administrative tasks into powerful continuous improvement engines. These approaches help organizations measure employee loyalty effectively while building a positive company culture.
Timing eNPS surveys for optimal participation from employees
Strategic timing maximizes participation by avoiding periods when employees are overwhelmed or distracted from providing honest feedback. Research consistently shows that mid-week mornings yield higher eNPS response rates than Mondays or Fridays.
Effective timing strategies for eNPS surveys include approaches that respect employees' schedules:
- Avoiding major deadlines when employee attention is focused elsewhere, and engagement is lower
- Skipping holiday periods when participation and workforce composition differ from normal patterns
- Creating predictable rhythms so employees anticipate recurring eNPS surveys and prepare to provide feedback
- Varying occasional timing to capture perspectives from different shift patterns or work schedules
Designing eNPS questions that reveal actionable insights
Effective eNPS questions balance brevity with the ability to capture meaningful context about what drives promoter or detractor status. The core recommendation question should use clear language appropriate for all employees, regardless of tenure. Good question design improves eNPS data quality and helps organizations identify areas that need targeted action.
Question design principles that improve employee feedback quality include:
- Clear, jargon-free language accessible to all employees across the organization
- Specific follow-up questions identifying actionable drivers rather than vague employee sentiments
- Balanced response options, avoiding leading language that biases eNPS results
- Reasonable survey length respecting employees' time while capturing needed context for engagement insights
Closing the feedback loop with visible targeted actions
Following up on eNPS results demonstrates that the organization values employee feedback and takes employee concerns seriously. Employees quickly disengage from eNPS surveys if they perceive their responses disappear without impact on company culture. Visible action builds trust and encourages continued participation in recurring eNPS surveys.
Effective follow-up practices include approaches that help employees feel heard:
- Sharing aggregated eNPS results transparently while protecting individual anonymity
- Communicating planned targeted actions, connecting employee feedback to specific improvement initiatives
- Providing progress updates showing how initiatives address identified employee concerns
- Recognizing participation, thanking employees for contributing to workplace improvement, and promoting company culture
How Matter can help with eNPS survey software needs
Combining ease of use with powerful engagement insights, Matter provides a comprehensive approach to measuring employee loyalty that transforms how organizations collect and act on feedback. The platform simplifies eNPS surveys through an intuitive design while maintaining measurement validity across diverse workforce populations. Native integration with Slack and Teams eliminates adoption barriers that plague standalone eNPS tools. This unique combination of employee feedback measurement and recognition capabilities creates a complete picture system for tracking and improving employee engagement.
Seamless eNPS deployment through existing workflows
Employees already spend their workday in Slack and Microsoft Teams, so why force them onto separate platforms for surveys? Native integration means eNPS surveys arrive in familiar channels where participation feels natural rather than disruptive. Automated distribution handles scheduling, reminders, and collection seamlessly within existing communication flows. HR teams benefit from significantly higher response rates because staff can provide feedback without context switching or logging into unfamiliar systems.
Research-backed eNPS questions optimized for completion
Pre-built templates include questions designed to maximize both completion rates and the quality of engagement insights for organizations of any size. The intuitive 5-point eNPS system replaces complex 0-10 scales that often confuse employees and reduce survey completion. This simplified approach maintains measurement validity while dramatically improving participation rates across all employee segments. Better survey design respects the employee experience, helping organizations achieve higher eNPS scores through thoughtful methodology.
Turning engagement insights into immediate improvement
What good is collecting eNPS data if acting on it requires purchasing additional software or waiting weeks for analysis? Recognition and rewards capabilities connect directly to survey insights, enabling HR teams to respond to employee feedback immediately. When assessments reveal engagement gaps, leaders can deploy targeted actions through the same platform without juggling multiple tools. The coin-based reward system enables meaningful recognition that addresses employee concerns, creating a closed loop from measurement through continuous improvement.
Frequently asked questions about eNPS survey software
Q: What key features should the best eNPS survey software include?
A: Essential key features include automated distribution, customizable questions, real-time insights, anonymous feedback collection, trend analysis, and integration with workplace tools. Simplified rating scales like Matter's 5-point system help maximize completion rates while maintaining eNPS measurement validity.
Q: How much does the eNPS survey tool software typically cost?
A: Costs range from free options like Google Forms and Matter's Forever Free plan to enterprise platforms costing $5-15 per person monthly. Mid-market eNPS software typically costs $2-5 per user monthly. Pricing depends on key features like automation depth, analytics capabilities, and support levels.
Q: How often should organizations conduct recurring eNPS surveys?
A: Most organizations benefit from quarterly recurring eNPS surveys to track engagement trends without causing survey fatigue among employees. Some HR teams use monthly pulse surveys for faster feedback cycles. The right frequency depends on the pace of organizational change and the capacity to act on eNPS results.
Q: What is a good eNPS score to aim for?
A: Scores above 0 indicate more promoters than detractors, while scores above 30 suggest strong workplace advocacy among employees. World-class organizations often achieve higher eNPS scores above 50. However, score context matters more than absolute numbers. Focus on improvement trends and benchmark comparisons.
Q: Can eNPS survey software integrate with other tools?
A: Yes, most modern eNPS software platforms integrate with HRIS systems, communication tools like Slack and Teams, and performance management software. These integrations automate eNPS data flow and provide unified employee experience insights for HR teams.
Q: How do eNPS surveys offer value compared to customer satisfaction surveys?
A: eNPS surveys measure employee loyalty and whether employees would actively recommend the organization as an employer. Customer satisfaction surveys measure customer experience and customer nps scores. Both net promoter score approaches help organizations track sentiment. eNPS surveys offer insights into workforce engagement that drives business performance.
Final thoughts on eNPS survey software
Selecting the right eNPS survey software is essential for organizations committed to measuring employee loyalty and systematically improving the employee experience. Quality eNPS tools eliminate manual work, provide reliable measurement, and enable seamless deployment for HR teams. The best eNPS software solutions go beyond eNPS data collection to enable targeted actions. They connect engagement insights to improvement initiatives that strengthen company culture.
Matter stands out by combining automated eNPS surveys using an intuitive 5-point system with recognition capabilities that help HR teams act on employee feedback immediately. This comprehensive approach transforms measurement from passive reporting into an active driver of continuous improvement for organizations. Rather than simply tracking eNPS scores, Matter enables organizations to build appreciation-rich cultures. These cultures produce promoters naturally and support the organization's success.
Ready to implement powerful eNPS survey software for your organization? Schedule a demo with a Matter expert today and discover how the right eNPS tools can help you measure employee loyalty effortlessly. Gather authentic feedback, enhance eNPS scores, and foster a culture of ongoing improvement that bolsters business performance.
