Healthcare & Life Sciences
Recognition that works on shift schedules. 65% participation across 115 healthcare orgs at 100+ employees.
Solutions
By industry
Employee Recognition Software for Retail Teams
Retail teams on Matter tag 81% of recognition to custom company values and show one of the strongest weekly ritual effects measured: 7.7x more recognition on Fridays. Built for stores, warehouses, and HQ in one place.
Retail & Consumer
81% of recognition uses custom values, with a 7.7x Friday ritual lift.
High turnover starts with feeling invisible
Retail runs on hourly teams spread across stores, and appreciation rarely travels from HQ to the sales floor. When recognition lives in the chat tool every store already uses, the floor becomes visible again.
Retail cultures also respond hard to rhythm: give teams a weekly moment and they take it further than almost any other industry we measured.
How Matter works across stores
One program for the sales floor, the warehouse, and HQ.
1. Feedback Friday
The weekly ritual retail teams respond to more strongly than almost any industry. Feedback Friday posts a kickoff, a reminder, and a recap every week, automatically.
2. Values kudos
Custom kudos for the behaviors that drive the floor: service saves, coverage assists, sales wins. Kudos post in the channel as designed cards with coins attached.
3. Gift card rewards
Rewards hourly employees actually want, self-served in 200+ countries. Gift cards span 10,000+ options across 200+ countries, redeemed by employees themselves.
One program across every store
Store teams join through Slack or Microsoft Teams, the chat tool they already use. New locations and new hires are added automatically as your directory changes.
No separate logins
Recognition happens inside Slack or Microsoft Teams. No new accounts to create, no passwords to reset, ever.
User management syncs itself
Membership follows your Slack or Teams directory automatically. No HRIS required to start, and 250+ supported when you want them.
About 2 minutes to set up
Install Matter, add it to a channel, and your team can start recognizing each other the same day.
What the data says about retail teams
Retail responds to weekly rhythm more strongly than almost any industry.
- 81% of retail recognition uses custom company values, the highest of any industry.
- 7.7x more recognition on Fridays than a typical weekday.
Matter helps our employees feel more valued, rewarded, and recognized. It's a very fun and easy-to-use platform that has created a positive experience and engagement for our people while also helping to reinforce our core values daily.
2.5x
more recognition per member on teams that build a recognition ritual
Aggregate, anonymized data across thousands of teams on Matter, trailing 12 months. Full methodology in The Recognition Habit: 2026 Benchmark Report. See the research
Frequently asked questions
Does Matter work for hourly and part-time staff?
Yes. Anyone in your Slack or Teams workspace can give and receive recognition, with no email account or separate login required.
Can we run one program across many store locations?
Yes. Membership syncs from your directory, so new stores and new hires join automatically, and analytics roll up across locations.
What does Matter cost?
Every workspace starts with a free 14-day trial of everything, no credit card required, then lands on the Free Forever plan. Paid plans start at $1 per user per month. Full details on the pricing page.
How do we get people to actually use it?
Recognition needs a rhythm, not a launch email. Companies that use Matter's Feedback Friday™ reminders give 2.5x more recognition, because the prompt arrives every week whether or not anyone remembers to send it.
Already using another recognition tool?
Switching is a smaller project than it sounds. Your balances come with you, the migration is free on paid plans, and most teams are live within days. Historical kudos do not carry over, so you start with a clean feed and full balances.
Explore more industry solutions
Every industry below carries its own cut of the benchmark, because recognition looks different in every line of work.
Technology
The most peer-driven industry measured: 85% of recognition flows peer to peer.
Financial Services
70% of recognition tagged to a company value. Discipline, measured.
Manufacturing & Industrial
89% of kudos carry a reward, the highest attachment of any industry.
Education
The strongest ritual effect measured: 8.1x more recognition on Fridays.
Nonprofit
The longest, most heartfelt thank-yous of any industry.
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