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Retail runs on hourly teams spread across stores, and appreciation rarely travels from HQ to the sales floor. When recognition lives in the chat tool every store already uses, the floor becomes visible again.
Retail cultures also respond hard to rhythm: give teams a weekly moment and they take it further than almost any other industry we measured.
One program for the sales floor, the warehouse, and HQ.
The weekly ritual retail teams respond to more strongly than almost any industry. Feedback Friday posts a kickoff, a reminder, and a recap every week, automatically.
Custom kudos for the behaviors that drive the floor: service saves, coverage assists, sales wins. Kudos post in the channel as designed cards with coins attached.
Rewards hourly employees actually want, self-served in 200+ countries. Gift cards span 10,000+ options across 200+ countries, redeemed by employees themselves.
Store teams join through the chat tool they already use. New locations and new hires are added automatically as your directory changes.
Retail responds to weekly rhythm more strongly than almost any industry.
Aggregate, anonymized data across thousands of teams on Matter, trailing 12 months. Full methodology in The Recognition Habit: 2026 Benchmark Report. See the research →
of retail recognition uses custom company values, the highest of any industry
more recognition on Fridays than a typical weekday
more recognition per member on teams that build a recognition ritual
Yes. Anyone in your Slack or Teams workspace can give and receive recognition, with no email account or separate login required.
Yes. Membership syncs from your directory, so new stores and new hires join automatically, and analytics roll up across locations.
Every workspace starts with a free 14-day trial of everything, no credit card required, then lands on the Free Forever plan. Paid plans start at $1 per user per month. Full details on the pricing page.
Yes. Matter converts existing point balances, migration is free on paid plans, and teams under 100 people typically switch in 1 to 2 days, under 1,000 in under a week. See alternatives and comparisons.
Switching is a smaller project than it sounds. Your balances come with you, the migration is free on paid plans, and most teams are live within days. Historical kudos do not carry over, so you start with a clean feed and full balances.
