Selecting the right eNPS survey tool can feel overwhelming when faced with countless platforms claiming to measure employee net promoter score effectively. Organizations often struggle to determine which tool is best for benchmarking eNPS and which eNPS software features truly matter. However, choosing the right eNPS tool makes all the difference for accurate eNPS calculation and tracking what a good employee net promoter score is. The right knowledge about eNPS tools helps organizations implement reliable feedback programs that drive engagement improvements and boost employee retention.
Understanding how different platforms approach employee satisfaction measurement transforms confusion into confidence. Whether utilizing simplified 5-star systems or traditional scales, quality eNPS tools eliminate manual errors, provide real-time insights, and make benchmarking effortless. Organizations that invest time in selecting the appropriate platform position themselves not just to measure scores but to improve them through meaningful employee engagement survey tools and initiatives.
What is an eNPS survey tool?
Modern organizations need systematic ways to measure how employees feel about their workplace. Survey platforms designed for this purpose help companies gather honest feedback while automating the complex process of calculating and tracking employee loyalty metrics over time.
Understanding employee net promoter score (eNPS) software fundamentals
An eNPS platform is specialized software that evaluates the likelihood that employees will promote their organization as a wonderful workplace. These tools collect employee responses through various rating scales, automatically classify participants into promoters, passives, or detractors, and calculate net promoter score eNPS in real time. Unlike basic survey forms, dedicated platforms offer features specifically designed for continuous employee sentiment tracking, including automated distribution, trend analysis, and department-level segmentation.
The measurement approach varies by platform. Traditional tools use an 11-point scale ranging from 0-10, while modern alternatives employ simplified 5-star systems that maximize response rates on mobile devices. Both methodologies measure the same underlying employee sentiment, but user-friendly rating systems reduce survey fatigue and improve participation rates. Organizations benefit from automated eNPS calculation that eliminates manual spreadsheet work and provides instant visibility into workforce engagement levels.
Quality platforms integrate directly with workplace communication tools, allowing employees to share feedback without leaving their daily workflows. This integration approach increases response rates significantly compared to email-based surveys that require multiple clicks and platform switches.
Key features that distinguish quality eNPS tools from basic surveys
Premium eNPS software goes beyond simple question delivery by offering automated survey distribution, real-time calculation dashboards, and comprehensive benchmarking capabilities. These platforms track eNPS scores over customizable timeframes, providing hr teams with actionable insights into how engagement levels change across quarters or years. Advanced systems include segmentation tools that break down survey results by department, location, or tenure, helping people leaders identify areas that require targeted action.
Anonymous feedback collection is critical for gathering employee concerns without fear of retaliation. Top platforms ensure complete privacy while still providing aggregated data that reveals patterns in employee morale and team sentiment. Integration with existing HRIS systems eliminates manual data entry and creates a unified view of employee experience across multiple touchpoints.
The best tools also convert raw feedback into meaningful visualizations. Instead of overwhelming managers with spreadsheets, they present trend analysis through intuitive dashboards that highlight whether scores are improving, declining, or remaining stable. This visual approach helps different teams understand their progress toward creating an ideal workplace.
How eNPS survey tools differ from general engagement platforms
While comprehensive employee engagement platforms measure multiple dimensions of workplace satisfaction, specialized eNPS tools focus solely on measuring employee loyalty. General engagement software often includes dozens of questions covering topics like manager effectiveness, work culture, and business performance. In contrast, dedicated eNPS platforms streamline the process by asking focused questions that specifically measure whether satisfied employees would recommend the organization to friends and family.
This focused approach offers advantages for organizations wanting quick pulse checks without overwhelming employees with lengthy questionnaires. Recurring eNPS surveys can be conducted more frequently than comprehensive engagement assessments, enabling continuous improvement tracking and helping organizations respond quickly to emerging concerns. Many companies use both types of tools together, conducting quarterly eNPS measurements while running annual comprehensive engagement surveys.
Specialized platforms also excel at eNPS-specific features like automatic promoter-passive-detractor classification and industry benchmarking data. Modern pulse survey apps integrate these capabilities directly into workflow tools. These capabilities help organizations understand not just their scores but also how they compare against similar companies in their sector.
What are the benefits of using eNPS tools?
Implementing dedicated measurement platforms transforms how organizations understand and improve workplace satisfaction. Automated systems reduce administrative burden while providing deeper insights into what drives employee motivation and engagement across different groups.
Automating eNPS calculation and eliminating manual errors
Manual spreadsheet-based tracking introduces human error and consumes valuable time that hr teams could spend on strategic initiatives. Quality eNPS survey software automates classification of employee responses into three categories based on their ratings, calculates the percentage of promoters versus detractors, and displays results through real-time insights dashboards. This automation ensures consistency in measurement methodology and eliminates the risk of formula mistakes that can skew data-driven decisions.
Organizations scheduling eNPS surveys quarterly or monthly benefit significantly from automation. Instead of spending hours compiling results after each survey cycle, teams receive instant updates as responses arrive. This speed enables faster responses to concerning trends before they escalate into larger retention problems.
Automation also improves data quality by enforcing consistent survey logic and preventing incomplete submissions. Platforms can require responses before submission, ensure proper scale usage, and automatically send reminders to non-respondents, all without manual intervention.
Tracking employee loyalty trends with real-time dashboards
Continuous visibility into workforce sentiment helps organizations spot problems early and celebrate improvements quickly. Modern dashboards display current scores alongside historical data, making it easy to see whether recent initiatives have improved engagement levels or if new challenges have emerged. Trend visualization shows whether a high eNPS is being maintained or whether low eNPS scores indicate an urgent need for targeted employee rewards programs or other interventions.
Real-time tracking also enables faster feedback loops. When organizations implement changes intended to improve employee satisfaction, they can measure impact within weeks rather than waiting months for annual survey cycles. This responsiveness demonstrates to employees that their honest feedback drives meaningful organizational change through employee recognition ideas and other engagement strategies.
Interactive dashboards allow filtering by multiple dimensions simultaneously. People leaders can examine how eNPS responses differ between remote and in-office workers, compare scores across different business units, or analyze whether engagement insights vary by tenure. This granular view helps target resources to teams that need the most support.
Benchmarking performance against industry standards automatically
Understanding whether your eNPS score is truly competitive requires comparison against similar organizations. Quality platforms provide industry-specific benchmarking data that contextualizes your results against companies of comparable size, sector, and geography. This comparison helps distinguish between acceptable score ranges and those indicating serious engagement problems.
Benchmarking also informs goal-setting by revealing what scores represent best-in-class performance versus average results. Organizations can set realistic improvement targets based on what similar companies have achieved, motivating teams to achieve higher eNPS scores. This context prevents both complacency when scores seem decent and panic when results fall within normal ranges for your industry.
Automated benchmarking eliminates the need to manually research industry standards or join expensive survey consortiums. Platforms regularly update comparison data, ensuring your analysis reflects current market conditions rather than outdated information.
Why selecting the right eNPS software is important
The platform you choose directly impacts data quality, adoption rates, and your ability to act on employee feedback effectively. Poor tool selection leads to low response rates, inaccurate measurements, and wasted investment in features your organization doesn't need.
Ensuring accurate employee net promoter score measurement
Measurement accuracy depends on both the rating scale design and the platform's ability to collect responses from a representative sample of your workforce. User-friendly interfaces increase participation across all employee demographics, including those less comfortable with technology. Platforms that integrate with daily communication tools like Slack or Teams capture feedback from employees who might ignore standalone survey emails. Organizations can further enhance response rates by pairing surveys with recognition and rewards programs that deliver immediate value from participation.
The rating scale itself impacts accuracy. Research shows that fully labeled response scales improve reliability compared to numeric-only options, which require employees to interpret what each number means. Whether using 5-star systems or traditional 0-10 scales, the best platforms make the measurement intuitive, reducing confusion that leads to inaccurate responses.
Quality tools also account for sample size when displaying results. They prevent analysis of too-small groups where individual responses might be identifiable, protecting anonymity while still providing useful engagement insights. This balance ensures both data integrity and employee trust in the process.
Integrating seamlessly with existing workplace systems
Disconnected tools create adoption barriers and data silos that limit the value of employee feedback programs. Modern eNPS survey platforms integrate with HRIS systems to automatically sync employee rosters, update organizational hierarchies, and trigger surveys based on employment milestones. These integrations eliminate manual data management and ensure survey distribution remains up to date as teams evolve.
Communication platform integration is equally critical. Employees are far more likely to respond when surveys appear directly in Slack or Microsoft Teams channels they already monitor daily. This embedded approach removes friction from the feedback process, dramatically improving participation rates compared to email-based distribution that requires opening external links.
Integration with performance management systems creates powerful connections between engagement data and business outcomes. Organizations can correlate eNPS results with productivity metrics, retention rates, and customer satisfaction scores to demonstrate the business case for workplace improvements.
Scaling feedback programs as organizations grow
A platform suitable for 50 employees may lack features needed when headcount reaches 500 or 5,000. Scalable eNPS software supports the growing complexity of organizational structures, enabling department-level analysis, role-based permissions, and customized survey schedules for different business units. This flexibility prevents the need to switch platforms as your company expands.
Enterprise-grade systems also handle increased survey frequency without degrading performance. Organizations conducting pulse surveys across multiple locations simultaneously need infrastructure that maintains speed and reliability regardless of concurrent user volume.
Cloud-based platforms scale automatically, ensuring a consistent experience for all participants.
Security and compliance requirements also intensify as organizations grow. Enterprise eNPS tools offer advanced data protection, audit trails, and compliance certifications that satisfy requirements from legal, security, and privacy teams as companies enter regulated industries or expand globally.
15 best eNPS tools for measuring employee loyalty
Selecting from available platforms requires understanding how each approaches measurement methodology, integration capabilities, and pricing structure. Organizations seeking the right eNPS survey tool must evaluate features against their specific needs. The following tools represent leading solutions across enterprise, mid-market, and budget-friendly categories.
5 enterprise-level eNPS survey tools
Large organizations need platforms that handle complex hierarchies, support global workforces, and provide sophisticated analytics capabilities. Enterprise employee engagement survey software must scale seamlessly across departments and regions. These enterprise solutions offer the depth required for multinational companies while maintaining security and compliance standards.
1. Matter
About Matter: Matter is a Slack-first and Teams-first platform that simplifies employee feedback through intuitive design and powerful automation. The platform's approach to measuring employee net promoter score uses a research-validated 5-point Likert scale (ranging from 1-5) that has been proven to measure the same underlying employee sentiment as traditional 11-point scales while offering superior usability. This methodology eliminates the confusion often associated with numeric-only scales by providing fully-labeled response options from Strongly Disagree to Strongly Agree.
Matter's Likert-based approach classifies responses where score 5 (Strongly Agree) represents Promoters, score 4 (Agree) represents Passives, and scores 1-3 (Neutral, Disagree, Strongly Disagree) represent Detractors. Importantly, the final eNPS calculation remains unchanged: the platform calculates the percentage of Promoters minus the percentage of Detractors, producing scores that range from -100 to +100 just like traditional 0-10 scale methods. This ensures complete comparability with industry benchmarks while delivering the superior response rates and usability that come from fully-labeled agreement scales. The platform's Feedback Friday automation ensures consistent survey cadence without manual scheduling, while customizable survey templates create meaningful feedback collection aligned with company values.
Matter uses a research-backed 5-point Likert scale to measure employee sentiment by agreement levels rather than numeric ratings. This methodology uses familiar response options from Strongly Agree to Strongly Disagree, which employees find more intuitive than traditional 0-10 numeric scales. The approach significantly improves response rates, particularly on mobile devices, where fully-labeled scales perform better than numeric-only options. The platform integrates smoothly with established procedures, enabling employees to offer candid feedback without leaving their primary communication tools while connecting insights directly to employee recognition programs for comprehensive engagement strategies.
Matter main features:
- Seamless Slack and Teams integration for instant feedback collection within daily workflows
- Research-validated 5-point Likert scale where score 5 (Strongly Agree) equals Promoters, score 4 (Agree) equals Passives, and scores 1-3 (Neutral, Disagree, Strongly Disagree) equal Detractors, delivering higher response rates across all employee demographics.
- Enterprise-grade security and compliance for large organizations with strict data protection requirements
- Automated survey distribution and reminder capabilities that maintain consistent feedback cycles
- Real-time calculation and trend tracking through intuitive dashboards
- Department-level segmentation for targeted analysis across different teams
- Integration with peer recognition platforms, connecting feedback to appreciation initiatives
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: “The setup was extremely easy. It had good UX and interface – people knew how to intuitively use it. The channel got popular in the first two weeks.” - Mathis Bogen, Head of Internal Communications at Bolt (Customer Story).
2. Qualtrics EmployeeXM
About Qualtrics EmployeeXM: Qualtrics EmployeeXM provides a comprehensive experience management platform that includes robust eNPS measurement capabilities alongside broader employee experience tools. The platform offers sophisticated analytics powered by predictive intelligence and AI-driven insights that help organizations understand the drivers behind their scores.
Qualtrics EmployeeXM main features:
- Comprehensive experience management platform with advanced analytics capabilities and detailed reporting
- Traditional 0-10 scale with predictive intelligence and AI insights that identify patterns in employee feedback
- Multi-language support for global employee populations spanning dozens of countries and regions
- Advanced segmentation tools for analyzing survey results across complex organizational structures
- Integration with major enterprise software systems
Qualtrics EmployeeXM pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with Qualtrics EmployeeXM.
Qualtrics EmployeeXM G2 score: Qualtrics EmployeeXM has a G2 score of 4.4/5 based on user reviews.
What Qualtrics EmployeeXM customers are saying on G2: “Preston Donohoo, with Red Pepper, has been fantastic to partner with. He is thorough, excellent at training and his customer support is outstanding. He made our implementation go very smoothly. We have found the Qualtrics engagement survey and 360s tools easy to use, with the ability to dive deep into our results. We would definitely recommend Qualtrics to others.” - Kelli G., Global Talent Manager (G2 Review for Qualtrics EmployeeXM).
3. Culture Amp
About Culture Amp: Culture Amp combines research-backed survey methodology with extensive benchmarking data drawn from thousands of companies. The platform emphasizes turning insights into action through built-in action planning tools that help teams respond systematically to employee feedback.
Culture Amp main features:
- Research-backed survey templates with industry-specific benchmarking data covering multiple sectors
- Standard 0-10 rating methodology with comprehensive action planning tools built directly into the platform
- Integration with major HRIS and performance management systems for unified employee data
- Detailed analytics showing correlations between engagement and business outcomes
- Manager enablement resources that help leaders interpret and act on their team's feedback
Culture Amp pricing:
- Engage: contact the sales team for exclusive features
- Perform: contact the sales team for exclusive features
- Develop: contact the sales team for exclusive features
- People Analysis: contact the sales team for exclusive features
To learn more, view Culture Amp’s pricing page.
Culture Amp G2 score: Culture Amp has a G2 score of 4.5/5 based on user reviews.
What Culture Amp customers are saying on G2: “I’ve been using this software for a while now, and one of its standout features is how well-organized the system is. Everything is laid out in a clear and intuitive way, making it easy to navigate. Additionally, the punctuality of the communications is exceptional – notifications and updates are always timely, ensuring that I stay on top of tasks and deadlines. It’s a reliable tool for those who value efficiency and clear communication. Highly recommended!” - Anna L., SEO Consultant (G2 Review for Culture Amp).
4. Glint
About Glint: Glint, acquired by LinkedIn, provides continuous employee listening capabilities that go beyond traditional annual surveys. The platform emphasizes real-time pulse measurement with frequent check-ins that provide ongoing visibility into team sentiment.
Glint main features:
- Real-time pulse surveys with continuous eNPS tracking that provide weekly or monthly updates
- Traditional 0-10 scale with manager enablement dashboards showing actionable recommendations
- Predictive models for retention and engagement risks that flag concerning trends early
- Natural language processing to analyze open-ended employee responses at scale
- Automated reporting that surfaces insights to relevant stakeholders automatically
Glint pricing:
- Microsoft Viva Employee: $2.00 user/month (Annual commitment)
- Microsoft Viva Workplace: $6.00 user/month (Annual commitment)
- Microsoft Viva Suite: $12.00 user/month (Annual commitment)
To learn more, view Glint’s pricing page.
Glint G2 score: Glint has a G2 score of 4.6/5 based on user reviews.
What Glint customers are saying on G2: “Good depiction of data, easy to view formats with a variety of different cuts of data available. Not super user-friendly, requires too many clicks to filter the data needed.” - Anjali A., Human Resources Consultant (G2 Review for Software).
5. Workday
About Workday: Workday acquired Peakon to strengthen its employee experience offerings with continuous listening capabilities. The platform emphasizes privacy-first feedback collection with AI-driven recommendations that help organizations prioritize improvement initiatives.
Workday main features:
- Continuous listening platform with automated eNPS measurement on configurable schedules
- 0-10 scale with AI-driven insights and recommendations based on organizational data patterns
- Privacy-first approach with anonymous feedback options that encourage honest responses
- Intelligent question routing that adapts survey content based on previous responses
- Manager coaching resources that help leaders improve based on their team's feedback
Workday pricing:
- Workday Adaptive Planning: Free for 30 days
- Workday Adaptive Planning: contact sales to request pricing
- Workday Adaptive Planning Close & Consolidation: contact sales to request pricing
To learn more, view Workday’s pricing page.
Workday G2 score: Workday has a G2 score of 4.0/5 based on user reviews.
What Workday customers are saying on G2: “I've found Workday to be a reliable application for handling holiday and HR activities at my company. Its user-friendly interface makes requesting leave and checking balances easy and efficient. Real-time updates ensure I always know my leave status without chasing paperwork. I appreciate the integration with other HR functions, which provides a central hub for important information. While there can be some lag during busy times, overall, Workday simplifies holiday management and enhances transparency for both employees and HR teams.” - Saurabh Y., Senior Engineer (G2 Review for WorkDay).
5 mid-market eNPS survey tools
Organizations with 100-1,000 employees need platforms that balance advanced functionality with manageable pricing. When evaluating engagement survey vendors, mid-market companies should prioritize scalability and ease of use. These mid-market solutions offer professional-grade features without enterprise complexity or cost.
6. Matter
About Matter: Matter serves mid-market organizations exceptionally well by combining enterprise-grade features with rapid deployment and intuitive design. The platform's quick 2-minute setup process means teams can begin collecting valuable insights within hours rather than weeks, making it ideal for companies wanting immediate impact. The platform uses a research-validated 5-point Likert scale, which improves survey completion rates while maintaining measurement accuracy comparable to traditional methods.
Matter's balance of sophisticated analytics and a user-friendly interface appeals to organizations seeking professional results without extensive training requirements. The Likert-based approach (using response options from Strongly Disagree to Strongly Agree) eliminates confusion associated with numeric-only scales, resulting in more accurate sentiment capture. The platform's affordable pricing structure makes advanced eNPS measurement accessible to growing companies that previously couldn't justify the costs of an enterprise platform.
Matter main features:
- Quick 2-minute setup with immediate survey deployment capabilities that eliminate lengthy implementation cycles
- Research-validated 5-point Likert scale maximizing response rates through fully-labeled agreement options
- Balance of advanced features and affordable pricing designed specifically for growing organizations
- Comprehensive analytics showing trends across departments and time periods
- Integration with recognition programs that help organizations act on feedback through appreciation initiatives
- Employee rewards and recognition system connecting survey insights to tangible appreciation
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: “Our brand is less formal, more “joy and yay”. Matter allows us to bring our sense of personality to our culture." - Sabrina Roccazzella, Human Resources Business Partner at Cashrewards (Customer Story).
7. Lattice
About Lattice: Lattice combines performance management and engagement measurement into a unified platform, making it attractive to organizations seeking integrated talent development systems. The platform's eNPS capabilities sit alongside goal tracking and performance reviews, providing a holistic view of employee development.
Lattice main features:
- Combined performance and engagement measurement in one platform, reducing tool sprawl
- Traditional 0-10 eNPS scale with customizable survey templates for different organizational needs
- Integration with popular communication tools and HRIS platforms for seamless data flow
- Action planning workflows that connect survey insights to development initiatives
- Manager training resources are built into the platform
Lattice pricing:
- Talent Management: $11/seat/month
- Foundation: $11/seat/month
- Engagement: $4/seat/month
- Grow: $4/seat/month
- Compensation: $6/seat/month
To learn more, view Lattice’s pricing page.
Lattice G2 score: Lattice has a G2 score of 4.7/5 based on user reviews.
What Lattice customers are saying on G2: “Ease of use and ease of implementation. The implementation time commitment was hours not weeks. We initially implemented all modules except Grow, Comp, and Engage and manged to configure and test all modules in less than two weeks. The product team is very receptive to feedback and also able to help come up with creative workarounds for functional gaps. The customer support is great and very responsive.” - Matthew H., Senior Human Resources Manager (G2 Review for Lattice).
8. 15Five
About 15Five: 15Five emphasizes continuous performance management through weekly check-ins that build manager-employee relationships. The platform embeds eNPS measurement into these regular touchpoints, creating natural feedback rhythms rather than disruptive survey events.
15Five main features:
- Weekly check-ins with embedded eNPS tracking that feels natural rather than intrusive
- Standard 0-10 scale with comprehensive manager training resources and coaching guides
- OKR alignment tools that connect engagement metrics to business goals and objectives
- High-fives recognition system that complements feedback collection with appreciation
- Integration with major workplace platforms
15Five pricing:
- Engage: $4/user/month, billed annually
- Perform: $11/user/month, billed annually
- Total Platform: $16/user/month, billed annually
To learn more, view 15Five’s pricing page.
15Five G2 score: 15Five has a G2 score of 4.6/5 based on user reviews.
What 15Five customers are saying on G2: “We have built a company wide OKR tied to our company wide average Pulse score. It is an easy check of how the company is "feeling" from week to week, and over the last 2 years, I have found it to be accurate, important and super easy for the team to adopt and stay consistent in use.”- Dan A., Small-Business (G2 Review for 15Five).
9. TinyPulse
About TinyPulse: TinyPulse pioneered the concept of frequent pulse surveys that provide continuous visibility into team health. The platform emphasizes anonymity to encourage candid feedback while still providing leaders with actionable insights about their team's engagement.
TinyPulse main features:
- Anonymous feedback collection protects employee identity while providing useful aggregated insights
- Traditional 0-10 scale tracking employee net promoter score alongside other engagement dimensions
- Recognition features are integrated into the feedback process, encouraging peer appreciation
- Question suggestion engine helping organizations ask the most relevant follow-up questions
- Trend tracking showing how scores evolve across survey cycles
TinyPulse pricing: Pricing is not listed on the website. To learn more about pricing, you'll need to schedule a demo/sales call with TinyPulse.
TinyPulse G2 score: TinyPulse has a G2 score of 4.9/5 based on user reviews.
What TinyPulse customers are saying on G2: “Its unfair to the unanonymous effect, its tied through email in our company. so what we think is not known, truly it is by the supervisors. so there isn't anything anonymous.” - Kayla S., Clerical Assistant.
10. Workleap/OfficeVibe
About Workleap/OfficeVibe: Workleap/OfficeVibe, developed by GSoft specifically for mid-market companies seeking scientifically validated survey questions combined with actionable reporting. The platform automates weekly pulse surveys while providing managers with clear guidance on interpreting results.
Workleap/OfficeVibe main features:
- Automated weekly pulse surveys with eNPS questions embedded naturally into regular check-ins
- 0-10 scale with a science-backed question library developed through organizational psychology research
- Team health metrics dashboard providing managers with an at-a-glance understanding of engagement levels
- Suggested actions based on survey results, helping leaders know what steps to take next
- Slack integration for seamless distribution
Workleap/OfficeVibe pricing:
- Officevibe: $5/month,10 users minimum
- Performance: $5/month,10 users minimum
- Compensation: $5/month,100 users minimum
To learn more, view Workleap/OfficeVibe's pricing page.
Workleap/Officevibe G2 score: Workleap/Officevibe has a G2 score of 4.3/5 based on user reviews.
What Workleap/Officevibe customers are saying on G2: “Officevibe provides a regular stream of honest feedback and discussion between managers and employees across our company. GoodVibes has become THE way our employees appreciate and recognize one another. Our management team disucsses the data and anonymous responses on a monthly basis.” - Anthony B., President (G2 Review for Workleap).
5 budget-friendly eNPS tools
Smaller organizations and teams need cost-effective solutions that still provide reliable measurement capabilities. Budget-conscious teams can learn from pulse survey examples to design effective programs. These options make eNPS tracking accessible regardless of budget constraints.
11. Matter
About Matter: Matter's Free Forever plan provides core eNPS functionality without cost, making professional-grade employee loyalty measurement accessible to organizations of any size. This approach eliminates the barrier that often prevents small teams from implementing structured feedback programs.
The platform's low per-user costs for paid tiers ensure that even bootstrapped startups can afford comprehensive engagement tracking as they grow. Matter proves that budget-friendly doesn't mean sacrificing quality or capabilities.
Matter main features:
- Free Forever plan with core eNPS functionality included, providing unlimited survey access at no cost
- Research-validated 5-point Likert scale for easy adoption, requiring minimal training or onboarding time
- Low per-user cost starting at just $1 per month, making paid upgrades accessible as needs grow
- Full Slack and Teams integration, even on the free plan, enabling workplace-embedded feedback collection
- Automated celebrations and recognition features that complement feedback initiatives
- Incentive rewards programs that connect survey participation to meaningful appreciation
Matter pricing:
- Free Forever: $0/user/month
- Basic: $1/user/month, billed annually
- Pro: $3/user/month, billed annually
- Pro + Surveys: $5/user/month, billed annually
To learn more, view Matter's pricing page.
Matter G2 score: Matter has a G2 score of 4.7/5 based on user reviews.
What Matter customers are saying: "Matter helps us encourage behaviors that align with our company values and can allow us to recognize and reward those who exemplify our values." - Autumn Amescua, Chief Culture & People Officer at SXSW (Customer Story).
12. SurveyMonkey
About SurveyMonkey: SurveyMonkey provides versatile survey creation tools that organizations can adapt for eNPS measurement. While not purpose-built for employee feedback, the platform's flexibility and name recognition make it familiar to most teams.
SurveyMonkey main features:
- Pre-built eNPS survey templates ready to deploy without custom question development
- Customizable rating scales, including 0-10 options, matching traditional NPS methodology
- Free tier available for organizations with 10 or fewer employees, with limited response collection
- Basic analytics showing response distributions and simple trend tracking
- Export capabilities for further analysis in spreadsheet applications
SurveyMonkey pricing:
- Team Advantage: $25/user/month, starting at 3 users, billed annually
- Team Premier: $75/user/month, starting at 3 users, billed annually
- Enterprise: Talk to sales for pricing
To learn more, view SurveyMonkey’s pricing page.
SurveyMonkey G2 score: SurveyMonkey has a G2 score of 4.4/5 based on user reviews.
What SurveyMonkey customers are saying on G2: “The free plan lets you create surveys with up to 25 responses. For most real-world uses, that's very limiting. The basic paid plan doesn't cut it either. If you need to export your data, you're looking at the higher tiers that run closer to $100/month. Additionally, the survey customization options can be a lot better. The competitors in this space offer advanced customization that SurveyMonkey is definitely missing.” -Nitin M., Product Manager (G2 Review for SurveyMonkey).
13. Google Forms
About Google Forms: Google Forms offers completely free survey creation accessible to anyone with a Google account. While lacking specialized eNPS features, its zero cost makes it viable for organizations wanting basic measurement without any financial commitment.
Google Forms main features:
- Completely free survey creation and distribution with unlimited responses
- Flexible scale configuration for eNPS measurement using customizable rating questions
- Data export to Google Sheets for manual eNPS calculation and analysis
- Collaboration features allow multiple team members to design surveys together
- Basic conditional logic for customizing survey flow
Google Forms pricing:
- Starter: $6.30 user per month
- Standard: $12.60 user per month
- Plus: $22 user per month
- Enterprise Plus: Talk to sales for pricing
To learn more, view Google Forms pricing page.
Google Forms G2 score: Google Forms has a G2 score of 4.6/5 based on user reviews.
What Google Forms customers are saying on G2: “Honestly, I enjoy using Google Workspace overall, though it can be somewhat challenging when the internet connection is unstable, as most of its tools require being online. Additionally, with so many apps like Docs, Sheets, Drive, and Meet, it can feel a bit overwhelming at first. However, once you become familiar with the platform, everything tends to run very smoothly.” - Girishchand B., Test Engineer Level 2 (G2 review for Google Forms).
14. Typeform
About Typeform: Typeform emphasizes conversational survey design that feels more like a dialogue than a questionnaire. This approach can improve response rates by making employee survey participation more engaging and less tedious.
Typeform main features:
- Conversational survey design with an engaging interface that displays one question at a time
- Customizable rating scales for employee feedback collection, including emoji-based options
- Free plan available for basic eNPS surveys with limited responses per month
- Logic jumps that personalize survey flow based on previous answers
- Integration capabilities with various analytics and HRIS platforms
Typeform pricing:
- Basic: $25 per month
- Plus: $50 per month
- Business: $83 per month
- Enterprise: Talk to sales for pricing
To learn more, view Typeform’s pricing page.
Typeform G2 score: Typeform has a G2 score of 4.5/5 based on user reviews.
What Typeform customers are saying on G2: “Typeform was fast and easy to use. No struggling to figure out how it works. I wish all platforms were this easy! I was able to find and send links to clients, I use it several times a week and will likely increase my use of typeform, It was easy to plug in to my app platform at Passion.io.” - Michele D. P., Workshop Facilitator & TSM Recovery Coach (G2 Review for Typeform).
15. Jotform
About Jotform: Jotform provides drag-and-drop form building with templates specifically designed for HR use cases, including eNPS measurement. The platform balances ease of use with customization capabilities suitable for organizations with basic technical skills.
Jotform main features:
- Drag-and-drop form builder with eNPS templates, accelerating survey creation
- Configurable rating systems supporting different measurement methodologies
- Free plan supporting limited monthly submissions suitable for quarterly surveys
- Calculation widget enabling automatic eNPS scoring within forms
- Integration with popular productivity and storage platforms
Jotform pricing:
- Starter: $0/month (All features included)
- Bronze: $34/month, billed annually
- Silver: $39/month, billed annually
- Gold: $99/month, billed annually
- Enterprise: Custom price, talk to sales for pricing
To learn more, view Jotform’s pricing page.
Jotform G2 score: Jotform has a G2 score of 4.7/5 based on user reviews.
What Jotform customers are saying on G2: “JotForm's builder is really useful and has so many field options and vairables which gives you a lot of customisation ability. It's an intiuituve no-code system that you can build fairly complex systems and process with to meet common business needs and customise them to meet your specific requirements. The support team and community have also been helpful. As it has been around for some time now, you can usually find a post similiar to your challenge, but if not you can submit a request for help and they come back to you in good time. It has a large amount of integrations which we have found helpful to move data around securely.” - Nathan C., Technology & Efficiency Manager (G2 Review for Jotform).
Key features to look for in eNPS software
Evaluating platforms requires understanding which capabilities drive meaningful results versus those that simply add complexity. The following features represent must-haves for organizations serious about measuring and improving employee loyalty effectively.
Automated survey distribution and response tracking capabilities
Manual survey administration consumes valuable time and introduces delays that reduce response freshness. Quality platforms automatically schedule eNPS surveys based on organizational calendars, send reminders to non-respondents without manual intervention, and track participation rates in real time. This automation ensures consistent measurement cadence regardless of staff availability or competing priorities. Smart platforms can also trigger rewards for employees who provide thoughtful feedback, encouraging ongoing participation.
Sophisticated distribution features include intelligent timing that avoids sending surveys during holidays, busy season peaks, or immediately after major organizational changes. Platforms should also support role-based distribution, where different employee groups receive customized survey schedules aligned with their work patterns. For example, frontline workers might receive surveys quarterly while office staff participate monthly.
Response tracking should identify participation patterns across departments, helping organizations understand whether certain groups systematically avoid providing feedback. This visibility enables targeted outreach to improve representation and ensure survey results accurately reflect the complete picture of employee experience across all segments.
Real-time eNPS calculation with trend analysis dashboards
Waiting weeks for compiled results after survey closure prevents timely responses to concerning feedback. Modern platforms calculate eNPS results instantly as employee responses arrive, providing continuous visibility into emerging patterns. Real-time dashboards display current scores alongside historical trends, making it immediately apparent whether recent organizational changes have improved or degraded employee sentiment.
Trend visualization should show score evolution across multiple time periods simultaneously.
Organizations benefit from seeing monthly scores for the current year alongside quarterly averages from previous years, revealing both short-term fluctuations and long-term trajectory. This comprehensive view distinguishes temporary score dips from sustained concerning trends requiring intervention.
Interactive filtering allows drilling down from organization-wide scores to specific departments, locations, or employee cohorts. Leaders can explore whether a declining overall score reflects problems across the entire company culture or concentrated issues within particular teams. This granular analysis guides resource allocation toward areas needing the most attention.
Benchmarking tools that compare against industry standards
Internal trend tracking reveals whether scores are improving, but doesn't indicate whether they're actually competitive. Comprehensive benchmarking compares your results against similar organizations filtered by industry, company size, and geography. This context helps distinguish truly concerning scores from those representing typical performance for your sector.
Understanding the factors that define a favorable eNPS score largely relies on industry standards. Technology companies often see higher scores than traditional manufacturing or retail due to different workforce demographics and expectations. Accurate benchmarking accounts for these differences, providing relevant comparison groups rather than generic averages across all industries.
Benchmarking data must be routinely updated to accurately represent current market conditions, rather than depending on obsolete statistics. The best platforms refresh their eNPS benchmark comparison databases quarterly, incorporating recent survey results from their customer base to maintain accuracy. This currency ensures your analysis reflects contemporary workplace expectations rather than historical norms that may no longer apply.
What is the best tool for benchmarking eNPS?
Comparing your results against relevant peer organizations transforms raw scores into actionable intelligence. Different platforms approach benchmarking with varying sophistication levels and database sizes that affect comparison accuracy and relevance. Many organizations supplement eNPS measurement with broader employee engagement survey questions for comprehensive insights into specific engagement dimensions.
Platforms offering industry-specific comparison data
Generic benchmarks comparing your technology startup against manufacturing plants and retail chains provide little value. Leading platforms segment their benchmarking databases by industry vertical, providing comparisons against organizations facing similar talent markets and competitive pressures. This specificity helps determine whether your eNPS questions are generating responses consistent with sector expectations.
Industry-specific data also reveals which sectors currently face engagement challenges versus those maintaining strong employee loyalty. This market intelligence helps organizations understand whether declining scores reflect internal problems or broader industry trends affecting all competitors. Such a distinction guides whether to focus on fixing internal issues or simply maintaining current performance during challenging market conditions.
The best benchmarking platforms include hundreds or thousands of organizations within each industry category, providing statistically reliable comparison groups. Small sample sizes create unreliable benchmarks where a few outlier companies skew averages significantly. Verify that your chosen platform has robust participation within your specific vertical before relying heavily on its comparative data.
Tools providing department-level segmentation analysis
Organization-wide scores mask significant variation in employee experience across different functional areas. Comprehensive platforms enable benchmarking of individual departments against similar functions in other companies. This capability helps identify whether your engineering team's scores are competitive even if sales underperform, or vice versa.
Department-level comparisons also reveal unexpected strengths and weaknesses. Perhaps your customer service team significantly outperforms industry averages while marketing lags behind. These insights guide where to invest in retention initiatives versus where to document and replicate successful engagement practices. Organizations learn from high-performing teams and apply those lessons to struggling areas. Combining these insights with employee appreciation and recognition initiatives helps reinforce behaviors driving strong scores.
Segmentation should extend beyond simple departmental divisions to include factors like tenure, location, and role type. Comparing how new hires respond versus tenured employees reveals whether onboarding effectively sets proper expectations. Geographic analysis identifies whether remote workers feel as engaged as office-based staff. This multidimensional view provides a nuanced understanding of where engagement challenges exist.
Software tracking eNPS trends over customizable timeframes
Historical context transforms isolated data points into meaningful narratives about organizational progress. Quality platforms maintain complete eNPS survey questions history, enabling analysis of how scores evolved following major initiatives, leadership changes, or market events. This longitudinal view helps organizations learn what actually moves scores versus what merely seems impactful.
Customizable timeframe analysis lets you examine patterns at various granularities. Monthly views reveal short-term fluctuations while annual perspectives show sustained trends. Overlaying these different windows helps distinguish seasonal patterns from genuine momentum shifts. For example, scores might reliably dip during budget season but recover afterward, indicating temporary stress rather than fundamental problems.
Long-term tracking also enables cohort analysis, examining how specific employee groups' sentiment evolves over time. Following a particular hiring cohort's scores from onboarding through their first year reveals whether your employee engagement strategies maintain momentum or if enthusiasm fades after initial excitement. Pairing eNPS data with onboarding surveys helps track how new hire sentiment develops during their critical first months. These insights guide continuous improvement of retention programs.
How Matter can help with eNPS measurement
Organizations seeking simplified yet sophisticated employee feedback solutions benefit from Matter's unique approach to combining measurement with action. The platform functions as a comprehensive pulse survey software that eliminates common implementation barriers while providing enterprise-grade capabilities accessible to teams of any size.
Automated eNPS survey distribution integrated with Slack and Teams
Matter embeds employee surveys directly into the communication platforms teams already use daily, eliminating the friction that typically reduces response rates. Employees receive survey requests within their Slack or Teams workflows, enabling participation without opening external links or remembering separate passwords. This seamless integration consistently delivers response rates exceeding traditional email-based approaches.
The platform's Feedback Friday automation creates predictable survey rhythms that become part of organizational routines. Teams know that regular check-ins arrive at consistent intervals, building habit patterns around feedback participation. Customizable pulse survey questions allow teams to tailor measurement to their specific goals while maintaining consistency. This predictability increases response consistency while reducing the perception of surveys as disruptive interruptions to normal work.
Automated reminders gently encourage participation without requiring manual follow-up from hr teams. Matter's system intelligently paces reminder messages to maximize response rates without creating survey fatigue through excessive notifications. Organizations achieve comprehensive participation across all employee demographics with minimal administrative effort.
Real-time calculation and benchmarking without manual work
Matter automatically processes employee net promoter score responses using its research-validated 5-point Likert scale, where score 5 (Strongly Agree) represents promoters, score 4 (Agree) indicates passives, and scores 1-3 (Neutral, Disagree, Strongly Disagree) identify detractors. This calculation happens instantly as responses arrive, providing immediate visibility into team sentiment without spreadsheet manipulation or formula management. The final eNPS score calculation follows the standard formula: percentage of Promoters minus percentage of Detractors, producing results ranging from -100 to +100 that are fully comparable with industry benchmarks.
Built-in dashboards display current scores alongside historical trends, making progress immediately apparent. Leaders can see whether recent initiatives improved engagement or if new challenges have emerged requiring attention. Interactive filters enable exploring results by department, location, or other dimensions relevant to organizational structure.
The platform provides comparative context showing how your scores align with similar organizations, helping determine whether results represent strong performance or indicate room for improvement. This benchmarking eliminates guesswork about what constitutes good performance within your industry and company size.
Converting eNPS insights into recognition programs that improve scores
Matter uniquely connects measurement with action by integrating feedback collection with peer recognition capabilities through its employee recognition software that drives measurable improvements. Organizations can identify promoters and empower them as recognition champions, leveraging their enthusiasm to build an appreciation culture. Conversely, understanding detractor concerns enables targeted recognition initiatives addressing specific pain points they've identified.
The platform's customizable kudos cards allow translating employee concerns into tangible workplace recognition programs that address specific feedback. If feedback reveals that employees feel underappreciated for collaboration, leaders can create collaboration-specific recognition templates encouraging acknowledgment of cross-functional teamwork. This direct connection between measurement and response demonstrates that feedback drives meaningful change.
Automated celebration features for birthdays and work anniversaries complement eNPS programs by ensuring no employee milestone goes unacknowledged. These automated touchpoints improve employee morale and boost overall sentiment, contributing to higher eNPS scores in subsequent surveys. Matter's integrated approach means organizations don't just measure engagement but actively build it through consistent appreciation. The platform's employee incentive rewards system ensures feedback translates into tangible recognition.
Frequently asked questions about eNPS tools
Organizations evaluating platforms often share common questions about capabilities, costs, and implementation approaches. The following addresses typical concerns to guide informed decision-making.
Q: What features should the best eNPS survey tool include?
A: The best eNPS survey tool should offer automated survey distribution, real-time eNPS calculation, trend tracking dashboards, anonymous response collection, benchmark comparisons, integration with workplace tools like Slack or Teams, and the ability to segment data by department or location for targeted insights. User-friendly rating systems are essential for maximizing response rates, whether using fully-labeled Likert scales or traditional 0-10 numeric scales.
Q: How much do eNPS tools typically cost?
A: eNPS tools range from free options to enterprise platforms costing $5-15 per employee monthly. Mid-market solutions typically cost $2-5 per user monthly. Matter offers a Free Forever plan with core eNPS functionality, making it accessible for organizations of any size to start measuring employee loyalty without initial investment. Paid tiers start at just $1 per user monthly, providing budget-friendly access to advanced features.
Q: Can eNPS software integrate with existing HR systems?
A: Yes, most modern eNPS tools offer integrations with popular HRIS platforms, communication tools like Slack and Microsoft Teams, and performance management systems. These integrations automate data sync, eliminate manual entry, and provide a unified view of employee experience across multiple touchpoints.
Q: What is the best tool for benchmarking eNPS against competitors?
A: Matter provides industry-specific benchmarking data that allows organizations to compare their employee net promoter score against similar companies. The best benchmarking tools offer segmentation by industry, company size, and geography for more relevant comparisons. Look for platforms that update their benchmark databases quarterly to reflect current market conditions rather than outdated statistics.
Q: How do eNPS tools calculate employee net promoter score automatically?
A: eNPS tools automatically classify responses into Promoters, Passives, and Detractors based on the rating system used. With 5-point Likert scales like Matter uses, score 5 (Strongly Agree) represents Promoters, score 4 (Agree) represents Passives, and scores 1-3 (Neutral, Disagree, Strongly Disagree) represent Detractors. With traditional 0-10 scales, 9-10 are Promoters, 7-8 are Passives, 0-6 are Detractors. The tool then calculates the percentage of Promoters minus the percentage of Detractors to produce the final eNPS score, ranging from -100 to +100, which displays in real-time dashboards.
Q: Should small businesses use enterprise eNPS software or simpler tools?
A: Small businesses should start with tools that match their needs and budget. Platforms like Matter offer free plans with essential eNPS functionality, making them ideal for organizations with under 100 employees. As needs grow, you can upgrade to access advanced features like benchmarking, segmentation, and integration without switching platforms entirely.
Final thoughts about eNPS tools
Selecting the right eNPS survey tool is critical for organizations committed to measuring and improving employee loyalty effectively. Quality eNPS software eliminates manual calculation errors, provides real-time insights through intuitive dashboards, and makes benchmarking effortless, whether using research-validated Likert scales or traditional 0-10 numeric scales. The investment in proper tooling pays dividends through higher response rates, more accurate measurements, and actionable insights that drive tangible workplace improvements.
Matter stands out by combining automated eNPS measurement with recognition and rewards programs that help organizations not just measure scores but actually improve them through meaningful employee engagement initiatives. The platform's seamless integration with Slack and Teams, research-validated 5-point Likert scale methodology, and comprehensive Free Forever plan remove barriers that often prevent organizations from implementing structured feedback programs. By connecting measurement directly to appreciation and employee reward programs, Matter creates closed loops where feedback drives action, demonstrating to employees that their voices genuinely shape workplace culture.
Ready to simplify your employee net promoter score measurement? Schedule a demo with a Matter expert today and discover how our platform can help you track eNPS effortlessly, benchmark against industry standards, and create a culture of continuous improvement.
