Remote & Hybrid Teams
Weekly recognition reaches 56% in chat-centered workplaces vs 39% in email-only ones.
Solutions
By use case
Employee Listening with Pulse Surveys in Slack and Teams
Chat-native surveys get answered the same day, not the same quarter: over half of pulse responses on Matter arrive within the first hour, and a small reward roughly doubles completion.
Employee Listening
Rewarded pulse surveys get about 2x completion, and over half of responses arrive within the hour.
Annual surveys measure last year's problems
By the time an annual engagement survey is analyzed, the people who flagged the problem may have already left. Listening has to run at the speed of the problem.
Delivery is most of the battle: surveys that land in Slack or Teams get answered immediately, and 98.2% of pulse surveys on Matter run anonymous, which is what makes the answers honest.
How Matter collects honest feedback
Short, anonymous, and answered the same day.
1. Pulse and eNPS
Continuous, anonymous sentiment tracking in the flow of work. Pulse surveys run anonymously in Slack or Teams, and most answers arrive the same day.
2. Survey rewards
A small coin reward roughly doubles completion across 84,000+ surveys measured. Survey rewards attach a small coin bonus to completion.
3. Custom surveys
Ask anything, from benefits feedback to return-to-office plans. Custom surveys can ask anything, delivered where people already are.
Surveys land where people already are
Delivery is most of the battle. Pulse surveys arrive in Slack or Microsoft Teams instead of an inbox, which is why they get answered the same day.
No separate logins
Recognition happens inside Slack or Microsoft Teams. No new accounts to create, no passwords to reset, ever.
User management syncs itself
Membership follows your Slack or Teams directory automatically. No HRIS required to start, and 250+ supported when you want them.
About 2 minutes to set up
Install Matter, add it to a channel, and your team can start recognizing each other the same day.
What the data says about survey response
Measured across 84,000+ surveys delivered in Slack and Microsoft Teams.
- ~2x the completion rate when pulse surveys carry a small reward, across 84,000+ surveys.
- Over half of pulse responses arrive within the first hour.
It's a complete feedback tool. Matter not only allows us to give feedback or kudos to someone and spotlight their hard work, but also allows us to give constructive feedback in a way that helps teammates improve their skills over the long term.
2.5x
more recognition per member on teams that build a recognition ritual
Aggregate, anonymized data across thousands of teams on Matter, trailing 12 months. Full methodology in The Recognition Habit: 2026 Benchmark Report. See the research
Frequently asked questions
Are survey responses anonymous?
Pulse surveys support anonymity, and in practice 98.2% of pulse surveys on Matter run anonymous.
How often should we run pulse surveys?
Most teams run a short pulse monthly or quarterly. Because delivery is chat-native and fast to answer, higher frequency does not exhaust people the way email surveys do.
What does Matter cost?
Every workspace starts with a free 14-day trial of everything, no credit card required, then lands on the Free Forever plan. Paid plans start at $1 per user per month. Full details on the pricing page.
How long does setup take?
About 2 minutes to install and 5 to 10 to customize. Users sync from Slack or Microsoft Teams automatically, so there is no HRIS project between you and launch. 250+ HRIS integrations are supported when you want them.
Already using another recognition tool?
Switching is a smaller project than it sounds. Your balances come with you, the migration is free on paid plans, and most teams are live within days. Historical kudos do not carry over, so you start with a clean feed and full balances.
Explore more use cases
Start from the problem you are solving. Each page pairs the playbook with the data behind it.
Frontline & Shift Teams
No email required, no new logins, and a ritual that holds when the week is not 9 to 5.
New Hire Onboarding
Almost 50% of teams send their first recognition within 15 minutes.
Employee Retention
Ritual teams average 2.5x more recognition, and roughly 9 in 10 stay active in nearly every month.
Company Values Rollout
Teams that put values into recognition see 4.6x more of it.
Global & Distributed Teams
Rewards in 200+ countries, and the category's first country-level benchmarks.
An award-winning platform
Spring 2026
Leader
Spring 2026
BestResults
Spring 2026
BestRelationship
Spring 2026
Highest UserAdoption
Spring 2026
BestUsability
