Remote & Hybrid Teams
Weekly recognition reaches 56% in chat-centered workplaces vs 39% in email-only ones.
Solutions
By use case
Employee Recognition for Frontline and Shift Teams
Recognition peaks on Friday in every industry we measured, including shift-heavy healthcare and manufacturing. The ritual holds even when the week does not look like an office week, and frontline staff need zero new logins to join it.
Frontline & Shift Teams
No email required, no new logins, and a ritual that holds when the week is not 9 to 5.
Frontline teams are locked out by design
Most recognition platforms assume an email address, a desk, and a browser tab. Frontline and shift teams have none of the three, so the people doing the most physical work get the least visible credit.
Matter runs in the Teams or Slack workspace the organization already uses, with membership synced from the directory. If they are in the workspace, they are in the program.
How Matter works across shifts
Recognition that reaches days, nights, and weekends alike.
1. No-login kudos
Recognition inside Teams or Slack, with zero separate accounts to create or reset. Kudos post in the channel as designed cards with coins attached.
2. Feedback Friday across shifts
A weekly ritual that reaches day shift, night shift, and weekend crews alike. Feedback Friday posts a kickoff, a reminder, and a recap every week, automatically.
3. Gift card rewards
Tangible rewards employees redeem themselves, in 200+ countries. Gift cards span 10,000+ options across 200+ countries, redeemed by employees themselves.
No email address required
Frontline staff join through your Slack or Microsoft Teams directory, not through invitations to an account. Every shift is included by default.
No separate logins
Recognition happens inside Slack or Microsoft Teams. No new accounts to create, no passwords to reset, ever.
User management syncs itself
Membership follows your Slack or Teams directory automatically. No HRIS required to start, and 250+ supported when you want them.
About 2 minutes to set up
Install Matter, add it to a channel, and your team can start recognizing each other the same day.
What the data says about shift-based teams
Friday holds as the top recognition day even when the week is not 9 to 5.
- 53.5% of all recognition lands on Friday, the top day in every industry measured.
- 89% of kudos on manufacturing floors carry a coin reward.
Our company’s culture & morale changed overnight! In under 2 months, we’ve had over 2,000 kudos sent and 80%+ engagement across all employees.
2.5x
more recognition per member on teams that build a recognition ritual
Aggregate, anonymized data across thousands of teams on Matter, trailing 12 months. Full methodology in The Recognition Habit: 2026 Benchmark Report. See the research
Frequently asked questions
Do frontline staff need email accounts?
No. Matter runs inside Microsoft Teams or Slack, and membership syncs from your directory. No email-based accounts, no new passwords.
Will night and weekend shifts be left out?
No. Recognition is asynchronous and the weekly ritual reaches the whole workspace, so every shift sees and joins the same program.
What does Matter cost?
Every workspace starts with a free 14-day trial of everything, no credit card required, then lands on the Free Forever plan. Paid plans start at $1 per user per month. Full details on the pricing page.
How long does setup take?
About 2 minutes to install and 5 to 10 to customize. Users sync from Slack or Microsoft Teams automatically, so there is no HRIS project between you and launch. 250+ HRIS integrations are supported when you want them.
Already using another recognition tool?
Switching is a smaller project than it sounds. Your balances come with you, the migration is free on paid plans, and most teams are live within days. Historical kudos do not carry over, so you start with a clean feed and full balances.
Explore more use cases
Start from the problem you are solving. Each page pairs the playbook with the data behind it.
New Hire Onboarding
Almost 50% of teams send their first recognition within 15 minutes.
Employee Retention
Ritual teams average 2.5x more recognition, and roughly 9 in 10 stay active in nearly every month.
Company Values Rollout
Teams that put values into recognition see 4.6x more of it.
Global & Distributed Teams
Rewards in 200+ countries, and the category's first country-level benchmarks.
Employee Listening
Rewarded pulse surveys get about 2x completion, and over half of responses arrive within the hour.
An award-winning platform
Spring 2026
Leader
Spring 2026
BestResults
Spring 2026
BestRelationship
Spring 2026
Highest UserAdoption
Spring 2026
BestUsability
