Use Case

Employee Recognition for Frontline and Shift Teams

Recognition peaks on Friday in every industry we measured, including shift-heavy healthcare and manufacturing. The ritual holds even when the week does not look like an office week, and frontline staff need zero new logins to join it.
Frontline & Shift Teams
No email required, no new logins, and a ritual that holds when the week is not 9 to 5.

Frontline teams are locked out by design

Most recognition platforms assume an email address, a desk, and a browser tab. Frontline and shift teams have none of the three, so the people doing the most physical work get the least visible credit.

Matter runs in the Teams or Slack workspace the organization already uses, with membership synced from the directory. If they are in the workspace, they are in the program.

How Matter works across shifts

Recognition that reaches days, nights, and weekends alike.

1

No-login kudos

Recognition inside Teams or Slack, with zero separate accounts to create or reset. Kudos post in the channel as designed cards with coins attached.

2

Feedback Friday across shifts

A weekly ritual that reaches day shift, night shift, and weekend crews alike. Feedback Friday posts a kickoff, a reminder, and a recap every week, automatically.

3

Gift card rewards

Tangible rewards employees redeem themselves, in 200+ countries. Gift cards span 10,000+ options across 200+ countries, redeemed by employees themselves.

No email address required

Frontline staff join through the workspace directory, not through invitations to an account. Every shift is included by default.

No separate logins

Recognition happens inside Slack or Microsoft Teams. No new accounts to create, no passwords to reset, ever.

User management syncs itself

Membership follows your Slack or Teams directory automatically. No HRIS required to start, and 250+ supported when you want them.

About 2 minutes to set up

Install Matter, add it to a channel, and your team can start recognizing each other the same day.

What the data says about shift-based teams

Friday holds as the top recognition day even when the week is not 9 to 5.

Aggregate, anonymized data across thousands of teams on Matter, trailing 12 months. Full methodology in The Recognition Habit: 2026 Benchmark Report. See the research →

53.5%

of all recognition lands on Friday, the top day in every industry measured

89%

of kudos on manufacturing floors carry a coin reward

2.5x

more recognition per member on teams that build a recognition ritual

Frequently asked questions

Do frontline staff need email accounts?

No. Matter runs inside Microsoft Teams or Slack, and membership syncs from your directory. No email-based accounts, no new passwords.

Will night and weekend shifts be left out?

No. Recognition is asynchronous and the weekly ritual reaches the whole workspace, so every shift sees and joins the same program.

What does Matter cost?

Every workspace starts with a free 14-day trial of everything, no credit card required, then lands on the Free Forever plan. Paid plans start at $1 per user per month. Full details on the pricing page.

How long does setup take?

About 2 minutes to install and 5 to 10 to customize. Users sync from Slack or Microsoft Teams automatically, so there is no HRIS project between you and launch. 250+ HRIS integrations are supported when you want them.

Already using another recognition tool?

Switching is a smaller project than it sounds. Your balances come with you, the migration is free on paid plans, and most teams are live within days. Historical kudos do not carry over, so you start with a clean feed and full balances.

Compare Matter with the tool you use now →

Existing balances convert

Point balances from your current platform convert to Matter coins, so nobody loses what they have already earned.

Migration is free on paid plans

Matter handles the migration at no cost on any paid plan. You share the data, we do the work.

Live in days, not quarters

Teams under 100 people typically switch in 1 to 2 days. Teams under 1,000 are usually done in under a week.

An award-winning platform

G2 Fall 2026 - Employee Recognition Software Leader - MatterG2 Fall 2026 - Employee Recognition Software Best Results - MatterG2 Fall 2026 - Employee Recognition Software Best Relationship - MatterG2 Fall 2026 - Employee Recognition Software Best Usability - MatterG2 Fall 2026 - Employee Recognition Software Highest User Adoption - Matter

Recognition & Rewards that Matter

Free Forever
2 Minute Setup
No Credit Card Required